New 
Help Desk - Tier II
 Quadrant, Inc. | |
 United States, Illinois, Chicago | |
 Jul 16, 2025 | |
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Help Desk Tier II Chicago, IL Pay From: $20.00 per hour MUST: Public Trust Eligible Experienced Help Desk Tier II 3+ years of experience Experience supporting and troubleshooting network protocols and network deployments Good knowledge of networking protocols and concepts Excellent communication skills and the ability to work in a fast-paced, team environment Certifications highly desired High School diploma plus some specialized training required; Bachelor Degree preferred DUTIES: Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services Uses automated information systems to analyze routine situations Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action Resolves problems or contacts more senior technical support as necessary Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts Maintains network diagrams and circuit records Instructs users in the use of PCs and networks May perform basic PC, PBX, and network software programming Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem *Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities. | |