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Senior Operations Partner - Maersk E-commerce

MAERSK INC.
parental leave, paid time off, 401(k)
United States, Utah, Salt Lake City
Jul 09, 2025
As a JL3 Senior Operation Partner focused onPackage Lifecycle Monitoring, you will play a critical role in ensuring timely and accurate delivery of parcels across the last-mile network. You will be responsible for tracking packages from creation to final delivery, identifying potential delays, investigating root causes, and collaborating with internal and external stakeholders to proactively resolve issues. This is anon-facility-based rolethat requires strong analytical, communication, and coordination skills to manage performance across a distributed carrier network. We Offer: Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. Key Responsibilities Oversee the daily monitoring of package lifecycle data to identify parcels at risk of delay. Conduct root cause analysis for delayed shipments and ensure timely resolution. Collaborate with Carrier Managers and Last-Mile Service Providers to mitigate delivery risks and improve service levels. Escalate systemic issues and drive cross-functional initiatives to enhance delivery performance. Deliver regular reports and insights on delay trends, resolution metrics, and carrier performance. Supports the implementation of the operational excellence strategy and identifies and tracks key performance indicators (KPIs) to measure the effectiveness of operational excellence initiatives. Support continuous improvement efforts through data analysis and process optimization. Support customer experience teams with insights and resolution timelines for delayed shipments. Required Qualifications Bachelor's degree in Logistics, Supply Chain, Business, or a related field. 3-5 years of experience in logistics operations Strong analytical skills with experience using tools like Excel, SQL, Power BI, or similar. Excellent communication and stakeholder management skills. Experience working with last-mile carriers or in a network operations center is a plus. Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $58,800-68,800 * *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.