Job Opportunity
Job ID:49845 Positions Location: Ionia, MI Job Description General Purpose of Job:
Description:
Positions Location: Ionia, MI Job Description
| General Purpose of Job: The Market Project Manager & Operational Excellence Specialist supports the Market President in strategic initiatives set forth and aligned with regional and systemwide initiatives and goals. The position is responsible for driving operational improvement initiatives at the four community hospitals. The Market Project Manager & Operational Excellence Specialist is responsible for instilling a culture of change management for daily improvement through departments and patient care settings. Leads quality, safety and experience initiatives for assigned areas to drive a consistent, standardized, efficient care delivery model. This role collaborates with leadership throughout the community hospitals as well as Operational Excellence Specialists to coordinate rapid improvement events, manage and monitor executive driven metrics, while driving meaningful change in alignment with UMH mission and values. |
| Essential Duties: This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Supports Market President and partners with Community Hospital Executive team on deployment of regional strategic initiatives.
- Serves as leader for implementation of regional activities. Actively facilitates and manages executive-level sponsored projects and improvement activities.
- Visible leadership presence locally and within the region, as appropriate.
- Partners with Senior Operational Excellence Specialists on complex, executive initiatives to champion projects, drive results, and promote a continuous improvement culture.
- Utilize process improvement, project management, and change leadership methodologies to drive, implement, and sustain process improvements throughout the Community Hospitals.
- Incorporates enterprise priorities, regulatory requirements, and benchmarks ensuring alignment to one standard of care across assigned local hospital(s).
- Partner with assigned operational and clinical areas to identify, guide, coach, implement, and measure departmental improvement needs, in alignment with strategic goals and objectives.
- Maintains strong collaborative partnerships with community hospital(s) leadership to ensure goals are understood and work is prioritized appropriately to achieve those goals.
- Enthusiastically embraces a customer-oriented focus in process improvements and determines key drivers to provide an exceptional patient experience.
- Facilitates dashboard reviews, data analysis and decision-making from data.
|
Job Requirements
| General Requirements |
* Lean certification * Six Sigma training * Quality improvement certification/CPHQ |
| Work Experience |
* Minimum of 5 years of relevant experience in continuous improvement, operational excellence, or healthcare related roles. * Working knowledge of critical access hospitals * Experience with conducting continuous improvement training (preferred). * Experience with analytical tools for data analysis/mathematical modelling is a plus (preferred). * Background knowledge in financial modelling or health system finance/accounting is a plus (preferred). |
| Education |
* Bachelor's degree in business administration, healthcare administration, engineering, clinical or a related field. * Master's degree in healthcare administration, business, administration, engineering, or a clinical discipline (preferred). |
| Specialized Knowledge and Skills |
* Excellent interpersonal and relationship building skills. * Excellent written and oral communication skills. * Ability to promote openness to change using both evidence and influencing skills. * Knowledge and strength with Microsoft Office applications. * Ability to remain positive and persistent in the face of resistance to change. |
University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. #LI-MR1
Job Family
Management/Professional
Requirements:
| Shift |
Days |
| Degree Type / Education Level |
Bachelor's |
| Status |
Full-time |
| Facility |
Sparrow Ionia Hospital |
| Experience Level |
4-9 Years |
|
Sparrow Health System
Jul 08, 2025