Senior Operations Coordinator

This position supports the coordination and logistical operations of Office of Classroom Management (OCM) assigned learning spaces. It is responsible for overseeing facilities, furnishings, systems, and equipment to ensure optimal performance, safety, usability, and alignment with teaching and learning needs. The role includes direct oversight of corrective, preventive, and predictive maintenance, as well as quality assurance, operational reporting, and support for classroom technologies. Serving as a key liaison between service providers and academic users, the position involves extensive customer interaction with faculty, staff, service units, and campus partners. It evaluates project improvements, supplemental service bids, MOUs, warranties, and service level agreement (SLA) performance to ensure effective delivery of services.

Additionally, the position provides guidance, support, and training to University partners on classroom operations, learning space-related support, technologies, and accessibility accommodations.

Academic Support Resources supports hybrid and flexible working arrangements. On-campus work is required for this position. This position has a work expectation to be in-person, on campus. This is a 100%-time, 40 hour/week salaried position.

Job Duties

Operational duties (50%)

• Plan, schedule, and coordinate maintenance, repair, and project work in Office of Classroom Management (OCM) spaces, working closely with internal partners, external vendors, and service providers.
• Responsible for an Area of Coverage across the Twin Cities campus that could include over 200 spaces, including classrooms, study spaces, and service spaces.
• Manage vendor relationships through site surveys, walk-throughs, and ensure warranties and Service Level Agreements (SLAs) or Department MOUs are met.
• Monitor classroom readiness by preparing learning spaces for daily instructional use, maintaining appropriate supply levels, and resetting minor audio, video, and instructional equipment.
• Conduct routine space inspections, document facility conditions, identify repair and custodial needs, coordinate repair schedules, and track completion; escalate unresolved issues as necessary.
• Serve as a point of contact for utility shutdowns and facility disruptions, minimizing impact on instruction.
• Proactively identify needs based on lifecycle and condition assessments, including furniture and equipment inventories, and track warranty compliance.
• Collaborate with Facilities Management, University Services, academic units, and other partners to maintain service quality and resolve operational issues promptly.
• Independently manage and resolve most operational issues, escalating only when necessary.

Student Operations, Access, & Compliance (20%)

• Coordinate student employment functions, including hiring, training, scheduling, supervision, and performance evaluation.
• Manage administrative processes such as timesheets, account setup, attendance tracking, and device or software management (e.g., OrangeQC, Google Groups, iPads).
• Serve as a liaison with HR, IT, and other campus units to support onboarding, offboarding, and technical needs.
• Oversee building access and physical key inventory, including clearance levels, card access changes, Deister keybox setup, and coordination with locksmith services.
• Ensure departmental compliance with ADA requirements by partnering with the Disability Resource Center to meet accommodation needs.
• Administer the departmental vehicle and driver program, including training, record keeping,
  maintenance coordination, and incident reporting.
• Contribute to internal communications, such as student employee newsletters, professional
  development initiatives, and operational updates.
• Support coordination of departmental tools and platforms (e.g., Study Space Finder) and assist with facilities-related communications.
• Cross-train with colleagues and provide mutual coverage across student operations and compliance functions.

Data, Systems, and Service Coordination (20%)

• Maintain and update departmental databases (e.g., LSM, 25Live, Google Drive) tracking classroom features, inventory, assets, and inspection records.
• Use inspection and reporting tools (e.g., OrangeQC) to schedule inspections, monitor issues, and analyze trends for informed decision-making.
• Coordinate updates to Room Search, maintaining current photos and documentation.
• Provide responsive customer service by triaging work orders, service requests, and inquiries; follow up to ensure resolution and satisfaction.
• Track and support classroom property management, inventory control, and quality assurance processes.
• Assist with ad hoc reporting and contribute to developing policies and procedures related to operations, safety, and compliance.
• Serve as backup contact for issue escalation and service coordination during staffing gaps.

Other duties as assigned: (10%)

• Provide administrative support for departmental units and special projects as needed.
• Stay current on department policies, procedures, and professional best practices.
• Participate in training, committees, and ongoing professional development.
• Assist users with classroom technology and control systems as needed.
• Keep informed about the latest developments in facilities management and presentation technology through ongoing professional development.

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.

Required Qualifications

• BA/BS plus at least two years of experience or a combination of related education and work experience to equal at least six years.
• This position requires extensive daily fieldwork and the ability to travel to and from classrooms and construction sites, warehouses, shops, loading docks, public spaces, and some mechanical spaces, some of which may be difficult to access. Ability to lift 20 lbs is required.
• Current Driver's license

Preferred Qualifications (Core Competencies)

• Proven experience managing maintenance, repair, or operational projects in facility environments
• Strong organizational skills with attention to detail
• Ability to work independently and to handle multiple tasks with demanding deadlines
• Experience in a high-visibility customer service-oriented position.
• Knowledge of the University of Minnesota - Twin Cities campus layout and buildings

The mission of Academic Support Resources (ASR) is to make a positive difference in students' lives. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better equipped to serve and represent our University community by ensuring our culture values differences and individuality.

The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service.

The Office of Classroom Management (OCM) directly supports high quality teaching and learning by faculty and students in University classrooms. OCM is the central point of contact, and single point of responsibility and accountability, for all general purpose classroom and study space issues. OCM is a national leader in the coordination and operation of classrooms, and is focused on the continual improvement of teaching and learning environments.

Pay Range: $54,000 - $57,000 annually; depending on education/qualifications/experience

Time Appointment Category: 100% Appointment, 12 moth

Position Type: Civil-Service

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

Please include a resume in your application for consideration.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).