Behavioral Health Assistant - Represented

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

The Behavioral Health Assistant (BHA) works as a member of a multi-disciplinary behavioral health care team providing integrated behavioral health services to clients seen at Old Town Recovery Center. The BHA is responsible for providing administrative support to the behavioral health home, ensuring care that is accountable, comprehensive, proactive, well-coordinated and patient-centered. The Care Team addresses all treatment needs, including crisis management, substance abuse treatment, psychiatric evaluation & treatment, physical health treatment, mental health treatment, accessing benefits and entitlements, accessing appropriate and affordable housing. The Care Team is responsible for proactively managing the healthcare needs of the patients on their assigned team, including medical, mental health, addiction, and health behavior needs. This position has access to mental health billing and service records.

Schedule: Monday - Friday, 8am-4:30pm

Location: Old Town Recovery Center (33 NW Broadway, Portland, OR 97209)

Compensation: Starting at $23.36/hr for QMHA-R, $25.76/hr for QMHA

Seniority Bid Window Closes: 07/09/2025 Close Date: until filled

MINIMUM QUALIFICATIONS:

• Bachelor's degree in related field OR 3 years relevant work experience.
• Must be registered, at minimum, with MHACBO to meet QMHA-R requirements.
• Experience working with homeless, low-income, or other vulnerable populations in a supportive role preferred.
• Has the competencies necessary to:
  
  
  
  • Communicate effectively orally and in writing;
  • Understand healthcare related terminology;
  • Provide outreach, engagement and supportive services
  
  
  
  
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must meet CCC privileging requirements as required by FTCA.
• Must have current CPR certification prior to start date.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects. Must be able to climb stairs several times a day.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations, and treat individuals with respect and dignity

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare for daily staffing of clients, coordinate care for clients seen same day/week.
• Support care team & clients by participating in triage & evaluation of client needs.
• Obtain, process, and document all necessary information and paperwork required to assist the Care Team Coordinator (CTC) in the provision of health services to Old Town Recovery Center patients.
• Assists the CTC in tracking & organizing data in order to identify needs of the population; participates in follow up.
• Provide follow up contact in person or by phone to patients identified by CTM or other care team members for support and management of health related issues.
• Participate in outreach activities necessary to offer services and engage participation in a non-coercive manner. This includes outreach to patients who are due for routine preventive services, patients needing follow up for chronic disease management, and patients who have no-showed for appointments.
• Collect information regarding clients' health history, current health behaviors, and bio/psycho/social needs through a combination of direct interviewing, records review, and consultation with outside sources (after obtaining written consent).
• Participate in clinical staff meetings and case conferences with team members in order to utilize interdisciplinary expertise and facilitate individual treatment plans for clients.
• Provide educational information and materials to patients regarding available services in the community and how to appropriately access them.
• Coordinate services with all members of the care team and the client's support network.
• Maintain client records as required by program standards and funding requirements.
• Participate in training opportunities to advance skills and knowledge in addictions and mental health.
• Attend required meetings and mandatory CCC trainings in a timely manner.
• Works within scope of training and experience and seeks consultation when appropriate.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.

DESCRIPTION OF OTHER DUTIES:

• Connect clients with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.
• Assist clients in completing all appropriate forms for obtaining housing.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Basic knowledge and understanding of counseling skills & crisis intervention techniques.
• Demonstrates basic knowledge and skills in engaging and supporting individuals and groups.
• Demonstrated knowledge of community and social service agencies.
• Basic knowledge of healthy behaviors and the health care system.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to work in an environment where people may be hostile or abusive.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to manage time, meet deadlines and work effectively in a fast paced healthcare environment.
• Ability to work courteously and effectively communicate with the general public, clients, medical personnel, corrections personnel, police, and co-workers.
• Ability to maintain accurate records (paper and electronic) and appropriately complete and route necessary paperwork.
• Ability to work effectively with peers, individual clients and groups.
• Ability to work as a team member and to establish priorities.
• Ability to apply principles learned to new situations.
• Ability to learn new skills.
• Ability to display a non-judgmental attitude.
• Good organizational and problem solving skills.
• Experience with office machines (FAX, photocopier, phone systems).
• Proficient in Microsoft Word, Excel and Access.

This role is a Union Represented position through: American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here: www.afscme.org

BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees

We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, student loan repayment options, and retirement savings matching plans!

• Generous paid time-off plan, which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 recognized Holidays + 2 Personal Holidays.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Relocation packages are available for qualified positions/candidates!

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.