Clerical Assistant 3 (BDL)

The Bureau of Driver Licensing is seeking to fill the position of Clerical Assistant 3, a role that requires effective communication skills for both internal and external interactions. This position is pivotal in delivering exceptional customer service related to driver license suspensions, as well as addressing issues associated with the Problem Driver Pointer System (PDPS) and the Commercial Driver License Information System (CDLIS). The Clerical Assistant will handle incoming phone calls from a diverse range of stakeholders, including members of the general public, personnel from driver license centers, and various units within the department. Each call presents an opportunity to resolve pressing concerns and provide clarity on complex licensing matters, making this role essential for maintaining the integrity and efficiency of the licensing process.

In this role, you will be responsible for handling incoming phone calls from a diverse range of stakeholders, including the general public, internal customers, and representatives from state and federal agencies. Your primary focus will be to address inquiries concerning driver license suspensions, the Problem Driver Pointer System (PDPS), the Commercial Driver License Information System (CDLIS), and the overall requirements for commercial driver licensing. You will provide essential information by interpreting and explaining the records of sanctioned drivers, guiding customers on the necessary steps to restore their driving privileges, and detailing the procedures for submitting required documentation. Additionally, you will inform customers about the criteria they must meet to demonstrate that they are not listed as drivers on the PDPS, as well as the requirements for obtaining and maintaining a commercial driver license (CDL), including information on potential disqualifications or cancellations.

Furthermore, you will be tasked with analyzing documentation submitted by customers seeking restoration or addressing PDPS cases. This involves accepting and reviewing all relevant paperwork, conducting thorough follow-up research to verify the authenticity of the documentation, and making necessary phone calls to other state or federal agencies as needed. Your role will also include performing data entry for various types of work processed within the unit. You will utilize PENNDOT's mainframe systems to update Pennsylvania driver records by accurately processing forms, statements, and other documents received via mail from customers whose driving privileges have been suspended, revoked, canceled, or disqualified.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
  

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.