New

Email Customer Service Member

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Beloit
Jul 08, 2025
As a key member of our support team, you'll be the first line of communication for users reaching out. You'll handle email-based inquiries related to missing rewards, eligibility questions, and general app support. Your mission? Deliver fast, friendly, and accurate responses-140-180 emails per day-while helping us improve the user experience. Your day-to-day will include: * Responding to customer emails via Intercom using macros and quick parts (with thoughtful edits) * Investigating missing or ineligible rewards and working with users to resolve issues * Performing internal admin tasks and quality assurance reviews of customer interactions * Staying current on app policies, promotions, and procedures * Collaborating with product, tech, and support teams to escalate and resolve complex issues * Updating knowledge bases and FAQs to empower users with self-service tools What You Bring Must-Haves: * High School Diploma or GED * 1+ years of customer service experience (email/chat support preferred) * Strong typing skills (50+ WPM) * Familiarity with online shopping, internet navigation, and keyboard shortcuts * Excellent written communication and problem-solving skills * 55+ WPM typing speed Why Join Us? * Competitive Pay & Bonuses - Your hard work won't go unnoticed * Career Growth - Be part of a startup scaling fast with leadership opportunities on the horizon * Innovative Culture - Work with cutting-edge tools and a team that values creativity * Fun, Fast-Paced Environment - We work hard, laugh often, and celebrate wins together Work Environment * Location: Downtown Beloit Campus - Explore the space * Training: 1 week, M-F, 8:30am-5pm (loose structure-flexibility is key!) * Future Shift Options : * 930am-6pm Monday - Friday Ready to level up your career? Apply now and help us redefine how the world earns rewards-one email at a time. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Beloit,WI. Application Deadline This position is anticipated to close on Jul 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.