New

Call Center Customer Service Representative

TEKsystems
$18.00 / hr
life insurance, paid time off, sick time, 401(k), retirement plan, remote work
United States, Pennsylvania, Harrisburg
Jul 08, 2025
* EZPass - Customer Service Representative* Pay Rate: $18/hour Shifts: Monday-Friday (Day shifts; specific hours to be confirmed by Operations Manager) Location: On-site with opportunity to apply for remote work after 90 days Employment Type: Contract * Perks & Benefits:* * Paid Time Off (PTO) accrual * Holiday pay * Career advancement opportunities * Supportive work environment * Compliance checks include Drug Screening, Pre-employment screening, and EZPass fine clearance at time of submission About EZPass Since 1939, EZPass has led the way in transit technology-partnering with transportation departments and government agencies across the U.S. Join a dynamic team that's building the future of mobility and customer experience. * What You'll Do* As a Customer Service Representative, you'll be the friendly voice our customers rely on for support. Your responsibilities will include: * Answering incoming customer calls and assisting with account information * Processing applications and payments over the phone * Updating and managing customer account details * Documenting customer concerns, resolving issues, and following up via email and mail * Performing account maintenance (updates, adjustments, statement requests) * Generating daily activity and cash-out reports * Clearly explaining terms, policies, and procedures to customers * Skills & Experience* Required: * Proficient in data entry and basic computer applications (Microsoft Office) * Positive, professional demeanor * At least 1 year of customer service experience (Call center experience is a plus, but not required) * Reliable transportation or access to public transit * Strong attendance and punctuality * High School Diploma or GED (must provide proof) Top Skills: Customer Service \| Data Entry \| Call Handling \| Microsoft Office \| Communication \| Problem Solving \| Multitasking * Experience Level* Entry-Level - Perfect for those looking to build their customer service career with a trusted company. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Harrisburg,PA. Application Deadline This position is anticipated to close on Jul 14, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.