New

Call Center Representative (Onsite)

TEKsystems
$21.00 / hr
life insurance, sick time, tuition reimbursement, 401(k), retirement plan
United States, California, San Diego
Jul 08, 2025
Now Hiring: Customer Service Representative (Call Center) Location: Onsite in San Diego, CA 92131 (right off of I-15) Schedule: Full-Time \| Must be available 7 days/week between 5:00 AM - 10:00 PM (set schedule assigned) Type: Contract-to-Hire \| Opportunity for Growth About the Role Join a dynamic team as a Customer Service Representative in a fast-paced call center environment. You'll handle inbound and follow-up calls, assist with prior authorizations, and provide top-tier service while managing confidential information with accuracy and care. Key Responsibilities * Handle 50-100 inbound and follow-up calls daily (volume varies by complexity) * Provide accurate information and support on prior authorizations and general inquiries * Maintain high attention to detail while entering data across multiple systems * Ensure quality and accuracy in every customer interaction * Use multiple programs to track and update customer communications Qualifications * Minimum 1 year of recent high-volume call center experience (within the last 2-3 years) * Typing speed of at least 30 WPM * Strong computer literacy and multitasking skills * High school diploma or equivalent Preferred Skills * Excellent communication and telephone etiquette * Ability to work independently and as part of a team * Strong problem-solving and organizational skills Training & Schedule * Training: Monday-Friday, 8:00 AM - 4:30 PM for the first 4 weeks * Schedule: must be available 7 days a week from 5:00 AM - 10:00 PM (you will have a set schedule assigned within those hours) * Shift Bids: Assigned based on training performance * Mandatory Overtime: January and February Why Apply? * Opportunity to work with a privately held company that promotes from within * Career growth: Promotions from within, including Tier 2 Agent, along with eligibility to apply for long-term opportunities in Quality, Client Admin, Workforce, IT, and more * Extensive training in pharmacy benefit management * Access to benefits upon full time conversion: tuition reimbursement, bonuses, travel discounts, and more * Many contractors have transitioned to permanent roles and leadership positions Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Diego,CA. Application Deadline This position is anticipated to close on Jul 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.