Coordinator, Membership Operations - Coaching

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

The Role

Responsible for maintaining and executing processes to support coach membership program and related products, including membership platform configuration, payment facilitation, digital member benefits/rewards fulfillment, program partner data sharing, and digital experience

Partner with Coaching Business, Member Products and Engagement to prepare for new coaching product and feature launches and ensure related processes are documented
• Manage USTA Coaching member data and profiles and serve as co-administrator of membership platform under Senior Manager, Membership Operations
• Work with Coaching Business and Digital to troubleshoot and resolve ad hoc issues that impact member experience
• Support Senior Manager in completing user acceptance testing for new digital products, features and releases alongside the business unit
• Participate in contact center training documentation related to coach membership processes; serve as point of escalation for coach membership related customer care requests
• Coordinate with Coaching Business and Marketing in planning in person US Open Membership Booth activations as needed
• Execute additional projects and duties as assigned by the Senior Manager, Membership Operations or Director, Membership

• Bachelor's Degree preferred.
• 2 Years of experience in project management or operations
• Proficient Personal Computer (Microsoft Word, Excel and Power Point) skills required.
• Ability to multi-task and meet deadlines.
• Experience in matrix environments.
• Strong written and oral communication skills.
• This position is designated as "hybrid/flex" in Purchase NY and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.

Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.

Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.

Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.

Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.

Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is 50,000 - $60,000 and overtime eligible. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.