Manager of IT

The Technical Delivery Lead will support the IT Software Engineering (SE) Health Services Delivery Director and Product Delivery Teams. This role is responsible for resolving complex and escalated technical issues, coordinating delivery across high-value and high-dependency initiatives, and mentoring technical leads. The ideal candidate will bring advanced technical expertise, leadership, and a strategic mindset to drive successful delivery outcomes across the Health Services Product Family.

Key Accountabilities:

• Delivery Oversight: Represent the Health Services Delivery Director in overseeing and coordinating the efforts of primary Health Services Product Family delivery teams.
• Cross-Team Coordination: Lead and coordinate agile scrum team delivery across Health Services Product Family development and testing teams, ensuring alignment and collaboration.
• Issue Resolution & Escalation Management: Resolve escalated and complex cross-team technical issues involving IT, Business Stakeholders, and Operations teams.
• Coaching & Mentorship: Mentor technical leads, promote adherence to technical best practices, and support the definition, monitoring, and reporting of KPI metrics.
• Strategic Input & Agile Leadership: Contribute to product roadmaps and architectural enablers. Attend Agile/SAFe ceremonies, drive continuous improvement, and ensure delivery teams meet Program Increment (PI) commitments.
• Engineering & Governance: Act as a first-level escalation point for delivery teams, enforce architectural standards, and participate in Centers of Excellence (CoEs) to promote consistency and innovation.
• Administrative Oversight: Ensure timely and accurate completion of administrative tasks including time tracking, financial management, and adherence to IT orchestration tools.

Minimum Qualifications:

• Bachelor's degree in information technology, Health Care, or related field, or equivalent experience
• Minimum 8 years of related work experience in HealthCare IT

Preferred Qualifications:

• Master's degree in business, Information Technology, or HealthCare
• Experience delivering Utilization and Care management, along with Prior Authorization products in a HealthCare IT environment
• Scaled Agile certifications (e.g., SAFe Agilist, PO/PM, RTE)
• Advanced knowledge of HealthCare IT systems and Health Services product delivery
• Expertise in Agile/Scrum methodologies and Quality Assurance practices
• Strong communication skills with the ability to explain complex technical concepts to diverse audiences
• Proven ability to anticipate, understand, and resolve complex technical issues
• Exceptional organizational and leadership skills

The full salary range for this position is $111,200-$190,600. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.