Supervisor, Customer Service

Logistics - CGS one of BlueCross BlueShield's South Carolina subsidiary companies.

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 26 Century Blvd Suite ST610 Nashville, TN 37214.

What You'll Do:

• Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner. Encourage staff in creating and maintaining a work environment with high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance.

• Review departmental and/or contract standards to ensure compliance. Follow procedures to ensure business and customer needs are met systematically and correctly. Supervise and motivate staff to ensure prompt and accurate response to calls, e-mail, web, handwritten inquiries.

• Monitor calls, service and workload. Track any service complaints and analyze problems in order to provide solutions or develop proper training of staff.

• Represent department on projects and process improvements. Provide assistance and training to other operational areas of the company as needed.

To Qualify For This Position, You'll Need The Following:

• Required Education: Bachelor's

• Degree Equivalency: 4 years claims, customer service and/or call center experience or a combination of education and job-related work experience

• Required Work Experience: 1 year-claims, customer service, and/or call center experience.

• Required Skills and Abilities: Strong oral and written communication skills. Strong decision making, analytical, problem solving, and time management skills. Ability to handle confidential or sensitive information with discretion.

• Required Software and Other Tools: Microsoft Office.

We Prefer You Have:

• Preferred Education: Bachelor's Degree-Business Administration, Healthcare or related field

• Preferred Work Experience: 1 year-leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives.

• Preferred Skills and Abilities: Ability to persuade, negotiate, or influence. Strong organizational skills. Strong spelling, punctuation, and grammar skills.

Our Comprehensive Benefits Package Includes The Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage

• 401k retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Education Assistance

• Service Recognition

• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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