Technical Product Officer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Technical Product Officer

Location(s): Irving, TX

(Remote)

• Lead the development and execution of delivery contact center projects and initiatives.
• Indirectly lead technology teams of professionals to meet deliverables and drive new initiatives.
• Strategically collaborate and consult with peers and mid-level to senior managers to resolve issues and achieve goals.
• Potentially lead projects, teams, or serve as a peer mentor.
• Create and manage a roadmap to achieve business and product team objectives, including operational efficiencies and customer experience improvements.

• 5+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 5+ years of Contact Center/Digital/Voice product management experience.
• Experience leading product teams in an Agile environment using both Scrum and Kanban methodologies
• Strong history of creating Voice and/or Digital customer experiences involving self-service, predictive/proactive support, and data-driven prompting.
• An understanding of the Contact Center support model, front and back-office operations, and Enterprise level strategy.
• Knowledge and understanding of product management in the financial services industry.
• Experience developing and executing strategic roadmaps for large-scale business units.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.