Assistant Manager, Projects and Rapid Response

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

This position is scheduled for Sunday-Thursday from 6:00 p.m. to 2:00 a.m.

Essential Functions:

• Responsible for leadership, staffing, and management of personnel.

• Oversees custodial cleaning operations under the direction of the manager of custodial services.

• Counsels with supervisors and building leads are needed to discuss problem areas and identify means for improvement.

• Participates with other members of the management team and University partners in planning and designing new programs, projects, summer floor care, etc.

• Performs inspections and coordinates with the necessary departments to meet the customer's expectations and timelines.

• Coordinates campus projects with other managers to ensure expectations are met

• Ensures that outside contractors are properly supervised.

• Keeps current on techniques and cleaning methods to ensure the cleanliness and hygiene of campus interiors.

• Promotes cooperation and commitment within the team to achieve goals and deliverables.

• Visit with faculty and students who may be experiencing a housekeeping problem and facilitate corrective action.

• Manages and maintains close working relationships with personnel from other departments regarding modifications, summer maintenance programs, and custodial-related service issues.

• Establishes long and short-range goals for each of the activities managed.

• Oversees other special projects as directed by management.

• Performs other related duties as assigned.

Required Education, Knowledge, Skills, and Abilities:

• AS/AA degree plus three years of experience in operations and supervision, or an equivalent combination of education and experience.

• Working knowledge of custodial practices, supplies, and equipment related to campus Facilities.

• Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, multi-tasking, flexibility, and handling interruptions appropriately.

• Ability to supervise and direct custodial supervisors and other personnel daily.

• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.

• Knowledge of related safety and sanitation standards for Custodians. Ensures compliance with OSHA/ ADA.

• Ability to practice effective oral and written communication skills with strong interpersonal skills.

• Ability to communicate with diverse populations, including students, faculty, staff, and visitors.

• Proficiency in computer use, including Google Suite, Microsoft Office (Word, Excel, and PowerPoint), and other relevant software.

• Ability to work a flexible schedule, including nights, weekends, and holidays.

• Ability to operate and drive golf carts and other vehicles.

• Valid driver's license with good driving record; must be insurable.

• Ability to adapt quickly and accept change.

• This position may be designated as essential personnel to support business continuity during campus emergencies, disasters, or other special needs as directed by management. Essential personnel are subject to recall inside and outside their normal schedule. Additional details can be found in the Wake Forest University Policy on Weather and Other Unusual Conditions.

Accountabilities:

• Works under minimal supervision.

• Reports to the Manager, Custodial Services.

• Recommends personnel actions, including hiring and disciplinary actions.

Physical Requirements:

• Climbing, stooping, kneeling, standing, walking within your respective areas or between areas on campus, lifting up to 50 pounds, pushing, pulling, and grasping.

Additional Job Description

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.eduor (336) 758-4700.