Contact Center Data / AI Architect (OnPrem / CCaaS) (450751)
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![]() United States, Arizona, Phoenix | |
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Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS | 450751
DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 6M C2H Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS for a 6M C2H opportunity, located in Desert Ridge, AZ (onsite 3-days per week). The Contact Center Data / AI Architect will join a team that advances cloud infrastructure, automation / analytics, and software delivery to deliver successful end-client digital transformation.
About the Project: The Contact Center Data / AI Architect will lead the enablement of enterprise clients to modernize their IT infrastructure, customer experience, and data platforms. This role focuses on modernizing contact center solutions through strategic architecture, cloud migration, and the integration of AI-driven customer engagement technologies. The ideal Contact Center Data / AI Architect will bring deep expertise in contact center technologies (on-prem and CCaaS), including IVR design, omnichannel routing, and workforce management. The Contact Center Data / AI Architect will assess existing architectures, define migration roadmaps, and design forward-looking solutions that leverage AI for intent detection, predictive routing, sentiment analysis, and virtual assistants. The Contact Center Data / AI Architect will collaborate closely with cross-functional team, spanning IT, operations, and business stakeholders, as well as external vendors to evaluate platforms and implement data-driven automation strategies. This Contact Center Data / AI Architect will be part of a larger initiative to modernize customer interaction platforms and enhance digital engagement through the thoughtful application of cloud and AI technologies. JOB REQUIREMENTS
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses. |