New

Patient Navigator

Boston Children's Hospital
United States, Massachusetts, Brookline
Jul 07, 2025
Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Position Summary: The Pediatric Stem Cell Transplant Department is a highly specialized, multidisciplinary program serving patients with a range of complex conditions, including high-risk cancers, bone marrow failure syndromes, immune deficiencies, and rare genetic disorders. They provide seamless support through all phases of care, from pre-transplant evaluation through inpatient treatment, and into long-term survivorship and late effects monitoring. Patient Navigators are essential members of the team, guiding families through the medical, emotional, and logistical aspects of a complex care journey. They act as advocates and liaisons, ensuring timely communication, helping to remove barriers to care, and connecting families with resources tailored to their unique needs. Key Responsibilities: Meets with or contacts patients and families to review care plans, explain available hospital and community resources, and provide supporting documentation; refers patients to appropriate clinic or specialized services. Assesses patients for resource needs and acts as a liaison with both internal and external providers to ensure access to services, including follow-ups with hospital and community agencies. Assists with scheduling multidisciplinary appointments, reviews appointment instructions, and coordinates logistics to support adherence, including reminders and transportation. Helps patients apply for insurance coverage and communicates insurance details to care teams to confirm service eligibility. Builds and maintains relationships with community resource providers and internal staff; conducts outreach and reports referral outcomes to appropriate sources. Documents patient interactions and care, tracks relevant data, supports strategic planning, and participates in care planning meetings to facilitate discharge or ongoing care. Minimum Qualifications Education: High School Diploma/GED Required Bachelors degree in Human Services or other related field preferred Experience: A minimum of one of closely-related experience Experience with the clinic population or work with community resources is preferred. Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption). Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.