Manager Quality Assurance

What is the Opportunity?

RBC Bank Georgia, N.A. is a US subsidiary of Royal Bank of Canada with a passion to provide US Banking services for Canadians living, working and travelling in the United States. RBC Bank's "Cross-Border" solutions are designed to meet the unique needs and challenges Canadians face south of the border including but not limited to the ability to access and link their Canadian and US Banking accounts, perform Cross Border Transfers and leveraging their Canadian credit standing and existing banking relationships with RBC for purposes of obtaining credit/loans in the US. RBC Bank Operations is located in Raleigh, NC.

Operating within the first line of defense (1LoD), this role will support the Chief Operating Office quality assurance program including Risk & Controls. The role supports monitoring, testing, enhancing and sustaining an effective Risk and Control environment through performing quality assurance related routines in accordance with RBC Bank's Risk Management and Compliance Frameworks/Policies/Standards and US Regulatory requirements. The role will continually perform quality assurance routines and support remediation of self-identified and internal audit issues

What will you do?

• Quality Assurance Oversight/Testing

  • Monitors and executes quality assurance routines across the COO

  • Performs testing of Loan Origination System to ensure compliance with policies, procedures and workflows

  • Completes HMDA data integrity scrub and partners with business units to ensure Regulatory Compliance HMDA

  • Identifies root cause of process and control failures and works with business units for remediation development plan.

  • Executes remediation plans, monitors and identifies thematic issues, and monitors and escalates issues as required

  • Assists with COO risk assessments with a broad and strategic perspective in order to identify emerging risks and/or areas of potential risk, i.e. complex processes, lack of appropriate procedures and/or training, lack of automation, unclear accountabilities, weak management oversight, etc.

  • Adopts a continuous improvement mind-set, proactively identifying unmitigated risks and areas requiring further strengthening. Supports the development of remediation plans and oversees timely execution.

  • Provides technical support on the quality assurance program for the COO, including training and procedural enhancements

  • Maintains operating independence of testing and validation commensurate with RBC Bank Risk Management practices and risk appetite

• Risk Management, Compliance, Regulatory and Internal Audit Engagement

  • Prepares and monitors reports relating to risk management, fair lending and controls oversight for COO and RBC Bank senior management review and internal governance forums

  • Supports regulatory & internal Audit exams and other continuous monitoring activities

  • Supports collection, review and response of all materials requested by auditors and regulators

  • Executes action plans for self-identified, internal audit issues and Regulatory Matters Requiring Attention and performs user acceptance testing related to systemic enhancements.

  • Performs user acceptance testing for systemic and workflow changes

  • Provides general mortgage compliance support by monitoring REFCO's support mailbox

  • Track Regulatory Compliance proposed and final rule changes

• Third Party Management

  • Monitors operational performance of third-party suppliers relative to contractual obligations and business needs

  • Assesses risk of third-party suppliers relative to services provided and performance and develops and executes remediation plans to ensure business needs are being met

• Policy and Procedures

  • Centrally manages COO policies and procedures updates, ensuring effective reviews are undertaken to ensure they reflect the needs and operations of the business

  • Assesses and proactively enhances the quantity and quality of procedures to ensure they support effective and efficient execution of tasks and activities

  • Assist in or oversee development and execution of training (e.g. action plans, new workflows, etc.)

  • Collaborate with RBC communications and marketing colleagues, as well as global teams to identify, develop and execute integrated campaigns for external and internal audiences.

What do you need to succeed?

Must-have:

• Minimum of 2 years direct experience with U.S. retail banking laws and regulations

• Must have experience in First Line of Defense (FLOD) risk within a U.S. banking environment

• Strong understanding of risk and control frameworks, particularly how controls mitigate process-level risks

• Experience in issue remediation, policy/procedure implementation

• Exceptional writing and editing skills

• Experience in issue remediation

• Goal-oriented, with a consistent ability to meet timelines and deliverables in a fast-paced environment.

• Detail-focused, with keen critical thinking and problem-solving skills

• Ability to work independently while collaborating across business units

• Self-Starter, willingness to take the initiative

• Proficient in Microsoft Outlook, Excel and Word applications

Nice to Have:

• HMDA and Regulation B experience

• Ability to analyze problems holistically, identify underlying risks, and propose creative, compliant solutions

• Strategic and investigative mindset with ability to think creatively

• An understanding of US Real Estate Lending Laws

• Prior experience supporting Business Banking teams

• Project management experience, particularly with system enhancements.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to build close relationships with clients

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.