Senior Customer Success Operations Analyst
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![]() United States, Oregon, Lake Oswego | |
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Your Title: Senior Customer Success Operations Analyst Job Location: Lake Oswego, OR or Westminster, CO (Hybrid - 3 days per week in office) Our Department: AECO CSO Reports to: Manager, Global CS Operations Trimble strives to continually improve our customer experience, ensuring we put the customer and users at the center of all that we do. To achieve this, the Customer Success team focuses on our customer base to ensure deep adoption of our technologies, driving strong retention and growth in customer accounts across the globe. We're in an exciting part of our journey to grow and mature the Customer Success muscle at Trimble, and we're seeking an experienced, results-driven Senior Customer Success Operations Analyst to step into a pivotal, established role. This individual will be instrumental in optimizing processes, enhancing data integrity, and streamlining workflows within the Customer Success organization, immediately contributing to our ongoing evolution. What You Will Do The Senior Customer Success Operation Analyst will be instrumental in mapping the customer journey across Trimble AECO, focusing on process optimization, reporting, and analytics. A key objective of this role is to enhance customer retention and adoption by providing clear visibility and transparency into critical customer trends.
What Skills & Experience You Should Bring
About Your Location Under a flexible work arrangement, this resource primarily supports the Construction Enterprise Solutions (CES) Sector and ideally works in a hybrid environment, based primarily in either our Lake Oswego (Portland), OR office or Westminster, CO office. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time worked in the office based on the position and the business need. Typically hybrid positions are 3 days per week, or 60% of the month in the office. About our Construction Enterprise Solutions sector We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1). Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble's capabilities in a streamlined and integrated way. Trimble's Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from. Trimble's Privacy Policy |