|
General Summary of Position
MedStar
Washington Hospital Center has a part-time, overnight weekend opportunity for a Call Center Coordinator. This position collaborates
with the departmental leadership of Support Services and oversees all hospital
services requests, bed movement and placement of patients and helps to monitor
efficient transfers and discharges for enhanced throughput. Serves as the
coordinator for the base station for the Environmental Services, Linen
Distribution, Central Patient Transport, Supply Chain, Food Services, Biomed,
Clinical Equipment Support, Facilities as well as a liaison for Information
Technology requests. Receives incoming telephone calls and dispatches to
Support Services departments accordingly. Location: MedStar Washington Hospital Center Staus: Part-time, 16 hours per week Schedule: Every Saturday and Sunday, 11pm-7:30am This part-time position is generally not eligible for benefits. Primary Duties and Responsibilities
Supervises the daily operations of services requests for the support services and operations division.Oversees performance and job functions of associates performing service requests including supplemental PRN staff.Oversees and maintains the information within bed tracking and work order system is accurate and makes edits as necessary.Responsible for new and ongoing training of associates.Dispatches and trains personnel to handle assignments, monitors the status and verifies completion of the task.Receives incoming telephone calls for Support Services departments to include, but not limited to Environmental Services, Biomed, Supply Chain, Clinical Equipment Support, Facilities, Food Services, Central Patient Transport, Medical Materials, and Linen Distribution as well as the Information Technology department. Records request information utilizing the computer system, prioritizes and processes service requests according to departmental procedures.Interacts with hospital personnel involved in or affecting departmental operations and the delivery of services to customers. Maintains communication with management as necessary to assure quality and continuity of services according to all applicable standards. Responds to inquiries and concerns of the staff and customers departments, initiating prompt follow-up, documentation, and notification of others as necessary.Tracks and dispatches service tickets to department managers and staff from the Call Center, determine and schedule service requests according to urgency, and close out ticket upon completion.Generates reports from the software program, as requested, to track service request issues and responses.
Minimum Qualifications
Education
- High School Diploma or GED required.
Experience
- Less than 1 year such as an operator/receptionist or in a customer service environment (e.g.: telemarketing or telephone operator) or general office environment required.
Knowledge, Skills, and Abilities
- Strong verbal and written communication skills
- Good technical/mechanical aptitude
- Excellent organizational skills
- Highly motivated individual with minimum typing speed 45+wpm, with minimal errors.
- Excellent customer service skills
- Ability to work independently and as a team member in a very demanding fast-paced environment with courtesy and respect for our customer
- Ability to multi-task and prioritize.
This position has a hiring range of $28.20 - $47.30
|
MedStar Health
Jul 03, 2025