E-Commerce Live Sales Assistant

JOB TITLE: ECOMMERCE LIVE SALES ASSISTANT

DEPARTMENT: ECOMMERCE

STATUS: PART-TIME

SUPERVISOR: ECOMMERCE SUPERVISOR or LIVE SHOW SPECIALIST

GENERAL STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB SUMMARY:

The Ecommerce Live Sales Assistant supports the execution of live sales events by assisting with sourcing and preparation, show setup, live broadcast operations, and post-sale processes. This role plays a vital part in ensuring that live sales events run smoothly, remain engaging, and deliver high-quality customer experience across various live selling platforms.

ESSENTIAL JOB FUNCTIONS:

• Assist the Live Show Specialist with the setup and breakdown of live show environments, including lighting, camera equipment, and product displays.
• Help prepare and organize merchandise for live sales, ensuring all items are clean, presentable, and properly labeled.
• Support live broadcasts by managing inventory flow, coordinating featured items, and fulfilling real-time operational needs.
• Engage with customers via live show chat by responding to questions, providing accurate product information, and encouraging purchasing decisions through positive, informative interaction.
• Assist in tracking sold items and maintaining accurate records of inventory and sales during and after live events.
• Maintain a clean and organized work area before, during, and after each live sale.

QUALIFICATIONS:

• High school diploma or equivalent required. A background in fashion, marketing, or communications, along with prior related work experience, is preferred.
• Excellent verbal communication skills.
• Confident and engaging presence; comfortable speaking and presenting on camera.
• Ability to work collaboratively in a team environment
• Capable of multitasking and performing well under pressure with minimal supervision.
• Verifiable experience in identifying high-quality and designer brand merchandise
• Social media experience is a plus, particularly with platforms used for live selling or product promotion.
• Prior experience in ecommerce, retail, or live selling platforms is preferred, particularly for candidates who have been actively involved in customer engagement or sales within these environments.

PHYSICAL REQUIRMENTS:

• Ability to stand, walk, and remain active for extended periods.
• Ability to lift, move, and carry merchandise weighing up to 20 pounds.
• Manual dexterity to assist with setup and manage merchandise handling.
• Visual acuity to help assess product quality and presentation standards.
• Ability to perform various repetitive motion tasks.
• Ability to work in warehouse environments with varying temperatures, high noise and/or dust levels, and potentially slippery surfaces.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.