Patient Service Representative - Behavioral Health, Santa Monica

• In this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to:

  • acting as a liaison for the patients and physicians in the practice
  • assisting patients in accessing service within the health system
  • facilitating communication with referring physicians
  • referring patients to appropriate resources
  • providing follow-up through telephone and EPIC/Care Connect

  Salary range: $29.42-$42.14 Hourly

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

• Ability to creatively integrate competing demands into a productive working environment.

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs