Clerical Assistant - Sheriff

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For application inquiries please contact careers@milwaukeecountywi.gov.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: 7/10/2025/2025 or upon receipt of the first 50 application submissions

Clerical Assistant - Milwaukee County Sheriff's Office

Full-time, Hourly

Hourly Range: $15.75 - $23.63

Job Summary

This position serves as the first point of contact for individuals seeking to utilize the Milwaukee County Sheriff's Office to submit payment and schedule court appearances for MCSO-issued parking citations, retrieve traffic and accident reports, and submit legal documents for service. This job exists to provide prompt, professional and efficient service

Job Responsibilities:

• Customer Service: Handle large amounts of in-person and telephone customer interaction regarding civil process documents, citation inquiries and traffic report requests. Ensure accuracy and completeness of all received paperwork and docket. Enter into computerized tracking system.
• Mail Processing: Process large volumes of incoming/outgoing mail and faxes received. Generate correspondence to customers requesting additional information and/or return documents if necessary. Process incoming citation payments and generate outstanding/suspension warning/suspension letters.
• Transaction Processing: Handle large volumes of cash, check, and card transactions from customers for payment of civil process services, citations and accident reports. Balance register on a daily basis. Must be able to accurately count money.
• Record Keeping: File all closed legal documents in a computerized tracking system. This task must be done daily. Online citation payments must be processed in a computerized tracking system daily and suspensions lifted. Unpaid/ expired citations receive suspension warnings or letters.
• Phone Calls: Handle large volumes of calls from individuals for various reasons regarding civil process and citation inquiries. Detailed verification of information from petitioners for their requested paper service. Payment website and address provided to resolve outstanding tickets.
• Closing Out Documents/Data Entry: All legal documents that are served, returned without service, or expired must be closed as well as paid ciatations which are entered in the computerized tracking system. All information listed on the 50-A forms has to be entered prior to OnBase scanning.
• Other duties as assigned

Minimum Requirements:

• Current residency within the State of Wisconsin
• High School diploma or equivalent
• Basic proficiency in of all related computer and software applications, such as Microsoft Word and Excel
• At least one (1) year of clerical, office work, or related experience

Preferred Qualifications:

• At least one (1) year experience with cash handling preferred
• Clerical experience in a law enforcement setting preferred

Knowledge, Skills, and Abilities: Knowledge of office/customer service principles, methods, and practices; oral and written communication skills; analytical skills, basic math skills, skill in data entry and in using a personal computer. Ability to work in a fast-paced environment with minimal downtime with a potential for frequent interruptions. Must be able to multi-task. This position requires a high aptitude in MS Word & Excel in order to maintain a high level of productivity. Professionally communicate with individuals from diverse backgrounds & temperaments. Make adequate decisions according to policies and procedures without constant supervision. Ability to proficiently answer calls and provide accurate information without providing legal advice or personal opinion.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.