Team Lead, Client Support

The Team Lead, Client Support is responsible for overseeing a team of support professionals that act as a first point of contact for escalations. The scope of this job focuses on day-to-day management, team development, maintaining service delivery standards, and promoting operational excellence.

We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Manage direct reports effectively to drive continuous improvement through quality monitoring and coaching, addressing training needs, and appropriately recognizing teammates successes.
• Develop direct reports as high functioning teammates resulting in their individual growth, career alignment, and increasing scope of impact across the team and organization.
• Plan and execute team-level initiatives and processes that improve teammate and client experiences.
• Manage client support and solution-related escalations through resolution.
• Communicate across the business unit to assist in issue resolution, feature development, and solution implementation.
• Provide insight into the efficiency and quality of the support team through daily, weekly, monthly, quarterly, and annual monitoring and reporting.
• Perform other job duties as assigned.

Required Qualifications:

• Bachelor's Degree or equivalent work experience

• At least 1-2 years relevant work experience

• At least 0-1 years relevant management work experience

Job Expectations:

• Willing to work additional or irregular hours as needed

• Must work in accordance with applicable security policies and procedures to safeguard company and client information

• Must be able to sit and view a computer screen for extended periods of time

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year