Case Manager

Division: Permanent Supportive Housing
Location: Commons at Chantry | Columbus, Ohio
Pay: Based upon experience
Schedule: Full-time | Monday-Friday

Lead with Purpose. Transform Lives. Build Communities.

At National Church Residences, we believe everyone deserves quality housing and compassionate care. Join our mission-driven team to support individuals experiencing homelessness, mental health challenges, and substance use disorders through case management that truly makes an impact.

Position Summary

The Case Manager I provides direct case management services to residents in Permanent Supportive Housing, using a Housing First approach and operating within an integrated behavioral and primary healthcare model. This role supports residents in achieving stability and independence through strengths-based care planning, advocacy, and resource coordination - with a strong focus on individuals with histories of homelessness, substance abuse, and mental health needs.

Key Responsibilities

• Conduct bio-psychosocial assessments and develop individualized care plans addressing housing, behavioral health, and substance use goals.

• Assist residents with accessing benefits, resources, and support services, including mental health and addiction recovery programs.

• Maintain accurate and timely documentation within 24 hours of resident contact.

• Facilitate psychosocial, relapse prevention, and life skills group sessions weekly.

• Ensure minimum monthly contact with all assigned residents (caseload up to 40).

• Provide transportation or accompany residents to essential appointments, including medical and behavioral health visits.

• Participate in Blended Management Team meetings weekly.

• Submit complete service logs weekly (50% of hours must be direct service).

• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree in Social Work or a related human services field (required)

• One year of experience in a human services, behavioral health, or social work setting working with homeless, substance abuse, or mental health populations (required/preferred)

• LSW or LPCC (preferred)

• Valid driver's license and reliable transportation

Required Competencies

• Strong written, verbal, and interpersonal communication skills

• Ability to set professional boundaries and work independently

• Basic computer proficiency (Word, Excel, electronic recordkeeping)

• Knowledge of homelessness, substance use, and mental health treatment resources

• Understanding of housing instability, behavioral health, and community-based services

• Ability to build trust and rapport with low-income, at-risk, and formerly homeless individuals

In return, National Church Residences offers an excellent total rewards package that includes:

• Medical Insurance - several options available

• Dental, Vision, Life & AD&D Insurance and Flexible Spending Accounts

• Paid Time Off (PTO) and Paid Holidays

• Retirement Plan including pre-tax contribution with 100% match up to 5% of your pay

• Tuition Reimbursement

• Employee Discounts including Tickets, Retail, etc.

• Short-Term & Long-Term Disability coverage

• Accident, Hospital Indemnity & Critical Illness Insurance

• Wellbeing Programs including EAP, Tobacco Cessation, Weight-loss, and more

Join the Mission. Make a Difference.

If you are passionate about helping individuals overcome homelessness, substance use, and mental health barriers while achieving lasting stability, we invite you to apply today.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.