Social Media Community Manager

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Social Media Community Manager executes daily community management needs for SNHU global social media platforms. As part of the larger Student Experience Marketing team, the position's primary focus is community engagement, reputation and brand management, and student support. You will report to the Social Media Director. This is a remote friendly position (#LI-Remote).

In this Role:

• You will provide community management for all SNHU global social platforms including Facebook, Twitter, Instagram, TikTok, Reddit, Pinterest, LinkedIn, YouTube, and Google.
• You will respond to all inquiries, concerns and general questions posted on SNHU social media platforms. This includes monitoring and engaging with all organic and paid social media campaigns and programs through platforms and SalesForce Social Studio.
• You will be a SNHU voice and persona as used on social media channels.
• You will monitor and respond to posts on review sites such as Facebook, Google, and Better Business Bureau.
• You will maintain FAQ's, interaction logs, crisis communication plans, tool kits, escalation process, contact list and social media team inbox.
• You will collaborate with team on all social media content calendars. This includes daily updates, weekly content calendar and planning meeting, submission, management, scheduling, and posting of content.
• You will help us pull and maintain weekly/monthly social reports and analytics through SalesForce Social Studio and Google Analytics.
• You will stay up to date with new digital technologies and social media best practices. This includes applying new technologies and new trends and communicating this knowledge to the team.

What we're looking for:

• 1+ years of professional experience in social media, digital, marketing or communications (volunteer, internships, paid employment, military, or research).
• 1+ years of professional copywriting experience.
• BS in Communications, New Media, Public Relations, Business, Marketing or related degree/field.
• Professional experience with social media platforms such as Facebook, Twitter, LinkedIn, Pinterest, Instagram, YouTube, Snapchat, TikTok, and Reddit (managing comments and answering questions)
• Professional experience using social media management or analytics tools, such as HootSuite, bitly, Google Analytics, SalesForce Social Studio, and Unmetric.
• Working knowledge of Google Drive and tools.
• Working knowledge of Adobe Creative Suite, Microsoft Office, Canva, and WordPress.
• Working knowledge of presentation software such as PowerPoint or Google Slides.
• Knowledge of social media implications (i.e., brand presence versus personal channels)
• Experience using promotion/paid features of social media platforms.
• Knowledge of graphic design, photography, and video.
• Working knowledge of Apple computers and software.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources