Consultant, Customer Order Fulfillment

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

The Global Fulfillment Leader acts as a cross functional liaison within supply chain, identifying and addressing supply commit shortages to ensure customer schedules and ship plan targets are secured. This role is accountable to ensure appropriate order scheduling, order alignment, and order prioritization to achieve service performance targets across a product portfolio.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Customer orderbook supply assurance - Address any supply shortages with appropriate supply chain teams to secure scheduled ship dates, project deployment timelines and ship plan targets.
• Create and present executive level summaries of current supply status, issues and impacts
• Proactively communicate schedule impacts including recovery timing if applicable to internal customers.
• Define, review and implement order promising and allocation processes and rules of engagement as required to meet the needs of the business.
• Weekly interface into Supply Planning teams to review Vendor Drive vs Demand plan fill.
• Perform revenue impact analysis and Risk & Opportunity Analysis against firm demand and quotes.
• Complete supply analysis of potential opportunities to establish projected shipment dates ahead of customer PO receipt.
• Facilitate resolution of distribution issues gating shipment.
• Manage key performance indicators driving root cause analysis and improvement initiatives to address service performance failures.
  • Performance to Original Promise Date
  • Promise Date Change Metrics
  • Book to Promise and Book to Ship Intervals
  • Performance to Scheduled Ship Date
• Identify, validate, support and/or enable supply chain process improvements to drive lead-time reduction, on time delivery and improved agility and scalability.
• Foster collaborative and positive working relationships across global teams to ensure service performance attainment and customer ship dates are met.
• Act as central point of contact across Customer Order Fulfillment, Supply Planning and Distribution to facilitate issue resolution, ship plan prioritization and safety stock replenishments to meet customer shipment commitments and secure revenue.
• Lead and participate in cross functional meetings to ensure on time customer shipments.
• Prepare analysis and reports for Leadership for product portfolio

EDUCATION AND EXPERIENCE

• 8+ years of experience in Supply Chain, ideally in a Supply planning, Master Scheduling, Customer Order Promising, Supply Assurance, or Order Fulfillment role.

• Thorough understanding of and experience with MRP/ERP systems, Materials Management, Planning or Scheduling standards & procedures.
• Oracle ERP experience beneficial; Oracle Global Order Promising and Backlog Management a plus.
• Intermediate to Advanced Microsoft Excel skills with the ability to pivot data, execute v-lookups and use macros.
• Intermediate Microsoft PowerPoint skills.
• Bachelor's degree in Supply Chain management, Finance, Business, or another related field.

CANDIDATE PROFILE

• Excellent interpersonal skills with ability to engage and influence across Ciena to resolve issues.
• Effective written and verbal communication skills to effectively communicate with internal customers and teams across all levels of the organization and executive management.
• High level of professional maturity and business acumen.
• Ability to remain positive and focused under pressure.
• Capable of building strong and collaborative working relationships.
• Strong organizational skills with ability to multi-task.
• Detail oriented with a bias for action; self-starter.
• Performance Dimensions considered key to this job: Analytical; adaptive; continuous improvement mentality, customer oriented; decisive.
• Fluent English

PAY RANGE

The salary range for this role in Canada is $82, 900 - $132, 300

The salary range for this role in the USA is $87, 800 - $140, 200

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.