Business Process Analyst - Technology Solutions
Business Process Analyst - Technology Solutions
Hiring Department: Technology Solutions
Location: Chicago, IL USA
Requisition ID: 1034075
FTE: 1
Work Schedule: Monday - Friday
Shift: Days
# of Positions: 1
Workplace Type: Hybrid
Posting Close Date: 7/7/2025
Salary Range (commensurate with experience): $80,000.00 - 100,000.00 / Annual Salary
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.
Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.
UIC is seeking a
Business Process Analyst to join our Technology Solutions team. This role will work under the direction of the Director of IT Planning and Strategy, the Business Process Analyst is responsible for working to understand business goals, objectives, processes, and requirements. Collaborate with both IT and project stakeholders to elicit, clarify, and translate business requirements into documentation and conceptual design from which a solution can be determined, developed, and deployed. Work with project managers to ensure project outcomes achieve desired results. Assist with leading and facilitating groups across all levels of the organization to deliver valued outcomes, including improved processes, adoption of improved methodologies, and use of analytics to drive business decisions.
Duties & Responsibilities:
Project Responsibilities:
- Works with stakeholders to understand the current process and elicit new requirements using a variety of facilitation techniques such as brainstorming sessions, interviews, requirements workshops, document analysis, surveys, site visits, business process descriptions, task and workflow analysis, use case review, and structured process walkthrough sessions.
- Documents business needs assessment, identifying the problem to be solved and providing input for potential solutions.
- Conducts research on vendors and software products to determine if solutions to business requirements currently exist within or outside the business.
- Identifies and clarifies requirements (business and technical) with internal and external stakeholders using basic conceptual and logical process/data modeling techniques including user stories, detailed functional specifications, and process flows workflow charts, diagrams, data migration rules, business rules, wireframes, or other detailed deliverables. Performs analysis and documents future state process design, inputs, outputs, and cross swim lane handoffs. Identifies and communicates potential gaps with future state processes.
- Understands the distinction between functional, non-functional, and business requirements. Can translate the user's business requirements and technical requirements into detailed functional designs for development, testing and implementation. Serves as focal point between key business leaders/ partners and technology to ensure requirements are delivered on time and in a comprehensive, quality manner. Maintain continuity between business team and IS organization throughout the project lifecycle.
- Develops and leads the requirements traceability process from requirements through to testing with appropriate gap analysis to ensure requirements meet the needs of the business.
- Identifies and communicates risks and issues impacting business rules, functional requirements, and specifications.
- Identifies BA project tasks and estimates the work effort required to develop the requirements for a given project.
Strategy:
- Stays up to date on higher education trends as well as the latest process and IT advancements to automate and modernize systems.
- Keeps the end user/customer at the forefront of thought; supports, guides, and influences users to see opportunities and value with new approaches using technology.
- Understands UIC's and Technology Solution's strategy and direction.
- Evaluates business processes and recommends ideas to support business process improvement. Leads ongoing reviews of business processes and development of optimization strategies.
- Conducts meetings and presentations to share ideas and findings.
Project Support:
- Supports the Project Manager by identifying Business Analysis project tasks, communicating dependencies/risks, and managing timing expectations.
- Partners with the Project Manager to follow the appropriate change control processes.
- Assists PMO and Project Managers with development of program/project plans, risk and issue management, project reporting and project presentations and documentation. Identify, document and update business processes, including identifying impacts to policies, procedures, and controls.
- Supports the Quality Assurance team by ensuring that requirements documentation can be easily translated into test plans, ensuring that the proper test plans and test cases have been reviewed and meet the business and technology testing needs.
- Supports the Development Team by communicating requirements and functional specifications as well as responding to requests for clarification.
- Participates in managing the scope of projects and related changes.
- Assists in the development of training material. Conducts training as appropriate
Perform other related duties and participate in special projects as assigned.
Minimum Qualifications Required:
- Bachelor Degree within Computer Science or closely related field of study
- Minimum 5 years of professional IT experience within Business Systems Analysis including demonstrated experience including analysis and interpretation of functional business and data requirements with the ability to translate into technical and design specifications for systems implementations and recommending system alternatives for both new and existing systems.
- Demonstrated proficiency with diagramming tools such as Microsoft Visio to convey information, concepts, and ideas.
- Demonstrated experience in creating accurate business and technical requirements, use cases, and process flows, requirements elicitation facilitation and documentation.
Preferred Qualifications:
- Two years' experience in Higher Education. Two years' prior experience working in an IT department.
- Basic knowledge of IT systems and platforms.
- Demonstrated organizational and multitasking skills to provide accurate, detail oriented work that is appropriately prioritized to meet stringent deadlines and respond to matters of urgency.
- Extensive knowledge of spelling, grammar, punctuation, sentence, and paragraph structure and formatting.
- Demonstrated analytical and problem solving skills. Exceptional oral and written communication skills.
- Proficient with Microsoft computer programs/applications (e.g., Word, Excel, Access, PowerPoint, Outlook).
- Skilled at eliciting requirements and brainstorming workshop facilitation. Facilitation tools and techniques.
- Outstanding interpersonal skills and the ability to develop and maintain effective relationships with broad-based constituencies.
- Ability to work independently and exercise judgment and discretion.
- Excellent teamwork skills and the ability to serve as a team leader.
- Demonstrated self-starter, strong initiative.
To Apply: For fullest consideration click on the
Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.
Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/14944?c=uic
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University of Illinois Chicago
Jun 24, 2025