Warranty Administrator

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances

Position Title:
Warranty Administrator
Position Location: Remote

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

Own day-to-day warranty claims oversight and the health of our warranty-management systems to drive cost control, data integrity, and a best-in-class customer experience across the Americas.

Responsibilities

Administration :

Review, code, and adjudicate claims in line with policy, verifying labor, parts, and failure data
Assign failure modes / responsibility and request goodwill exceptions when warranted.
Communicate with dealers & service partners to correct errors and close claims quickly.
System & Process Management:

Administer the Managed Warranty Service (MWS) platform; configure rules, user setups, and releases.
Drive auto-processing rates and ease of use while safeguarding claim integrity.
Lead small enhancement projects; document and roll out new workflows / guidelines.
Data Analytics & Quality Feedback:

Produce monthly dashboards showing trends, cost drivers, and emerging quality issues.
Build predictive models to flag outliers and support corrective actions with Quality & Engineering.
Monitor for abuse / negligence and escalate findings.
Cross-Functional Collaboration

Partner with global warranty, ISC Quality, and Product teams to standardize processes and feed design-for-reliability initiatives.
Train service centers, customers, and channel partners on system use and policy updates.
Contribute voice-of-customer insights to NPDI and CAPA projects.
Continuous Improvement & Knowledge Sharing

Document SOPs, FAQs, and video tutorials; onboard new dealers/admins.
Propose and champion process or system improvements that reduce cycle time or cost.

Requirements:

• BS/AS in technical or business discipline or 10+ years of warranty related experience.
  
  
• Oracle, Zendesk, or similar admin experience
  
  
• 3-5 years in warranty, returns, or systems-admin role
  
  
• Demonstrated analytics & process-improvement succes
  
  

Core Competencies

• Analytical problem-solver with strong grasp of product structure and IT systems
  
  
• Proven ability to juggle multiple investigations and meet deadlines
  
  
• Advanced Excel / data-analysis skills; Oracle or similar ERP knowledge a plus
  
  
• Clear, confident communicator-written, verbal, and customer-facing
  
  

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.