Enrollment Services Specialist III

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Act as a team lead providing training, guidance, and assistance with the development of procedures, goal setting, and tracking of graduate admissions processing. Perform verification of admission application information, lawful presence, residency, and transcripts/degree documents submitted for prospective students and provide related customer services. This position will interact on a consistent basis with Admissions office staff and customers. This position typically will advise and counsel: enrollment services staff members and customers. This position will supervise: N/A.

Evaluate foreign and domestic credentials to determine degree equivalency, calculate GPAs, and to ensure that applicants meet Institute minimum requirements
Serve as a team lead for staff training, guidance on process, policies, and procedures for graduate admissions processing.
Processing lawful presence (citizenship verification), tuition classification (residency), transcript, test score, and degree documents.
Communicate with applicants to receive documents needed to complete their application. Respond to applicant, student, and program inquiries via Slate Inbox, email, and phone.
Update student record system (Banner) and document imaging system for student enrollment.
Coordinate with technical staff on system issues and process improvement.

Job Duty 1 -
Evaluate foreign and domestic credentials to determine degree equivalency, calculate GPAs, and to ensure that applicants meet Institute minimum requirements

Job Duty 2 -
Serve as a team lead for staff training, guidance on process, policies, and procedures for graduate admissions processing. Processing lawful presence, residency, transcript, test score, and degree documents.

Job Duty 3 -
Communicate with applicants to receive documents needed to complete their application. Respond to applicant, student, and program inquiries via Slate Inbox, email, and phone.

Job Duty 4 -
Update student record system (Banner) and document imaging system for student enrollment.

Job Duty 5 -
Coordinate with technical staff on system issues and process improvement.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
High school diploma, GED Certificate or Vocational School Diploma

Required Experience
Three to five years job related experience

Preferred Educational Qualifications
Associates degree or Bachelor's degree.

Experience serving as a team-lead and/or training other staff members for a specialized process
Experience with foreign credential evaluation
Experience reviewing international student citizenship documents, Tuition Classification, and/or Lawful Presence processing.
Experience working in a Graduate Admissions Office
Experience working in Slate CRM (Customer Relationship Management system)
Experience working in Banner (Student Information System)

SKILLS
This job requires basic skills in data entry and verification, customer service, and communications as applied within a university admissions office. Skills in use of office related and specialized computer applications is required.
Preferred qualifications include: experience with admissions and enrollment management software (ie Slate), admissions, and transcript/credential evaluation experience.

Able to handle multiple tasks at once while meeting assigned deadlines. Excellent time management, problem-solving, independent judgment, organization, and communication (verbal and written) skills. Strong attention to detail, customer service skills, and phone and email etiquette.

Experience with admissions and enrollment management software (i.e. Slate/Banner), admissions policies and procedures, and transcript/credential evaluation experience.

Ability to work with a team to meet the needs of the office

Ability to represent Georgia Institute of Technology in a positive manner with prospective, former, and current graduate students.

Knowledge of FERPA guidelines

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening

Job Grade: A7

Salary Range: $24.86/hr

Location: Atlanta, GA