Production OEM Customer Service 2

Spirit AeroSystems designs and builds aerostructures for both commercial and defense customers. With headquarters in Wichita, Kansas, Spirit operates sites in the U.S., U.K., France and Malaysia. The company's core products include fuselages, pylons, nacelles and wing components for the world's premier aircraft. Spirit AeroSystems focuses on affordable, innovative composite and aluminum manufacturing solutions to support customers around the globe.

Key Accountabilities:

• Represents Company by providing answers on product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department.
• Takes orders over the phone and manage web-based ordering, confers with management regarding customer credits, return goods for credit, identifies quality assurance complaints and works issues to resolution with customers.
• Authority to approve allocation of stock within the negotiated contract terms or the organizational defined parameters, verify & provide special price quotations and bids, pricing allowances, deductions and adjustments.
• Evaluates pricing discrepancies and coordinates with customers and accounts payable to resolve issues.
• Accesses production systems for managing customer sales orders & suppliers through inventory systems.
• Responsibilities require internal coordination of contract administration, purchasing, planning, estimating, engineering, quality assurance, traffic, shipping and warehousing.
• Negotiates lead times with buyers and planners and manages schedules for timely delivery.

Requirements:

• Advanced MS Office skills
• Good communication skills (both verbal and written)
• High level of professionalism & confidentiality
• Detail oriented with effective communication skills
• Ability to handle multiple priorities

Preferred Qualifications:

• Customer Service experience is preferred
• Ability to work in a fast paced environment
• Experience with SAP is a plus
• Experience in an aircraft or other manufacturing environment

Education Requirements:

• Bachelor's degree is preferred

Spirit AeroSystems is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status or any other protected factor under federal, state or local law.