Medical Office Assistant - Internal Medicine - Full Time

GENERAL SUMMARY:

Under direct supervision of leadership, performs a variety of tasks to support clinical workflow.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Complete necessary office tasks such as faxing, filing, sorting, printing, paperwork, mailing letters, etc.
2. Receive phone calls from patients, and enter them into Epic in-basket as appropriate
3. Schedule appointments
4. Call patients for appointment reminder and outreach for tests due
5. Act as a runner/courier
6. Escort patient to destinations within clinic
7. Round in lobby
8. Maintain examination/treatment rooms, including room turnover
9. Inventory/stocking of supplies and equipment
10. Other duties as assigned

Quality Assurance:

• Participate in departmental/divisional Quality Assessment and Quality Improvement

Programs

• Comply with all HFHS and departmental specific safety standards
• Maintain compliance with regulatory standards regarding practice, environment, and documentation
• Enter monthly hand-hygiene audit

Other:

• Uphold goals, policies, procedures, and expectations of the Henry Ford
• Support the mission, vision, and values of Henry Ford
• Maintain core and applicable specialty competencies as defined by the Henry Ford