*Transaction Flow Manager - Payor Collaboration (Full Time/Hybrid Troy)"

GENERAL SUMMARY:
The Transaction Flow Manager leads a dedicated consultative support team that partners with Patient Access, Central Authorization, Insurance Recovery, Payment Posting, and Patient Pay operations to design, automate, optimize, and monitor every transaction from the first patient encounter through final payer adjudication. The team
delivers deep analytics, root-cause investigations, and process-improvement development so frontline departments can prevent errors, submit clean claims, and resolve denials quickly and accurately. A core prevention strategy includes proactive collaboration with payer leadership to align policies and reduce administrative burden
for both payer and provider. The team also provides continuous surveillance of key revenue-cycle performance indicators, turning data into actionable insights for operational leaders. While operations retain day-to-day production control, the Manager and team - as owners of the process - supply the insights, standards, and continuous improvement discipline that drive best-in-class revenue-cycle performance

Payor Collaboration Team
* Manage monthly payer-provider leadership collaboration calls.
* Support regular claims-issue meetings and manage payer escalation processes to ensure prompt resolution.
* Manage projects aimed at reducing administrative burden between payers and Henry Ford Health, enhancing mutual efficiency.
* Monitor key metrics that gauge the health of the payer-provider relationship and surface improvement opportunities.
* Act as the primary connection point between Henry Ford Health Revenue Cycle teams and external payers, including coordination of the monthly Revenue Cycle contracting-collaboration call.
* Provide strategic planning and project-management oversight for payer-related initiatives.