LEAD TENANT SERVICE COORDINATOR

Job Type

Full-time

Lead Tenant Services Coordinator

Are you looking for a rewarding career helping others improve their quality of life?

The Lodge is hiring for a Full-Time Team Lead!

The Lodge (The Mental Health Recovery Lodge of Northampton County) is a supportive housing and recovery program for adults with mental illness in Northampton County. The Lodge provides affordable housing and a supportive environment designed to promote recovery, stability and the inherent ability to succeed. The emphasis of the Lodge is not on managing symptoms, but on increasing the quality of life as defined by the individual.

Guiding Principles of The Lodge

• Celebrate Greatness in Self and Others
• Actively Implement the Mental Health Recovery Model
• Support the Pursuit of Happiness and a Meaningful Life for All Members and Staff - Aim to Thrive!
• Maintain a Daily Practice of Mindfulness and Self-Awareness
• Take Full Ownership for How We Feel, Think and Act
• Provide a Holistic Program (Body, Mind & Spirit)
• Encourage Hope
• Celebrate Diversity
• Honor Respectful and Open Communication
• Value Creativity, Flexibility and an Entrepreneurial Spirit
• Apply Green Practices
• Be the Change We Wish to See in the World

The Lodge is one of the many programs of RHD, a national human services nonprofit, founded in 1970. Resources for Human Development serves tens of thousands of people of all abilities every year with caring, effective and innovative programs addressing intellectual and developmental disabilities, behavioral health, homelessness, addiction recovery and more.

At RHD, we're committed to the fundamental value of dignity and respect for all human beings, to the empowerment of those we serve and our more than 4,600 employees, to a collaborative management model, and to the importance of timely change and risk-taking.

RHD is a different kind of company led by its values, no divisive walls, no cubicles, no private offices. Our experience has shown that in a relaxed atmosphere where employees have the chance to deal openly and directly with each other, the work environment is significantly better, communications are clear, and attitudes remain positive. We emphasize group decision-making and decentralization, so that staff has maximum authority, creativity, freedom and support to help meet the needs of the people we serve, without cumbersome centralized bureaucracy. In partnership with local governments and those we serve, RHD builds better lives, families and communities.

What We Offer You:

* Commitment to maintaining a values-based and trauma-informed environment for all

* Scholarship program and tuition discounts at local and online colleges and universities

* Comprehensive health care coverage including medical, eye, and dental

* Retirement savings plan

* Paid time off

* On-the-job training

* Sign-on Bonus

* FREE $10,000 Life Insurance

RHD is currently offering a $1500 sign on bonus to all Full-Time new employees; this gets dispersed into two payments. First payment is paid after 90 days, Second payment is paid after 180 days.

Position Summary

The Lead Tenant Services Coordinator is an integral position and is primarily responsible for the overall management of housing and supportive services. The Lead TSC will oversee communication and coordination with a variety of stakeholders to maintain housing for the individuals served. The Lead TSC is responsible for supervising the Tenant Service Coordinators and reviewing the quality of their work. The Lead TSC will also oversee the TSC meetings, TSC data collection, and reporting data and outcomes to external stakeholders. A commitment to the RHD values should be demonstrated as job duties are performed.

Essential Duties and Functions

Quality Assurance

• Develop and maintain tracking mechanisms for information as required by internal and external stakeholders.
• Oversee Quality Assurance of Lodge services, including quality and standards of living within Lodge units.
• Review data collection for accuracy and reporting to funders.
• Develop expert knowledge of leasing requirements for all PSH units; HUD Section 8 and other housing regulations; the landlord/tenant laws, and Fair Housing issues.

Operational/Administrative Management

• Attend all required RHD meetings and perform other office activities as assigned.
• Serve as a liaison with Northampton County Mental Health and external providers.
• Serve as a liaison and respond to all requests for the tenant and their property manager.
• Communicate with the staff regarding concurrent review, level of care, and relevant changes/amendments.
• Maintain proactive communication with all assigned property managers.
• Identify and respond to issues and concerns of property managers.
• Provide pre-tenancy assessment services to individuals.
• During the intake phase ensure individuals understand program requirements and responsibilities of the participant.
• Provide housing stabilization services focusing on helping each person remain in services through regular contact to assure safety and welfare and monitor the condition of the apartment.
• Provide support for invoice processing, cash reimbursements & rental payments.
• Provide additional support for Lodge Vocational Training program and Independent Housing programs as needed and assigned.

Direct Support

• Actively participate in service coordination planning meetings.
• Report abuse and/or neglect immediately to the Director and the proper authorities.
• Report suicidal, homicidal, and/or gravely disabled status to a supervisor immediately.
• Provide backup for external case management team members.
• Provide support for crisis response as needed.
• Help each person to access and maintain benefits.
• Make service referrals and coordinate services with other providers to avoid duplication.
• Advocate on the participant's behalf with landlords, service providers, and others in the community with whom the individual has contact.
• Assist participant in meeting tenant obligations for timely rent payments and apartment maintenance.
• Maintain regular contact with each landlord to monitor the participant's tenancy and respond to issues or complaints from the landlord before they become crisis.
• Maintain program records.
• Ensure clients have access to and utilize the after-hours on-call staff for emergencies or after-hours support.

Staff Supervision and Oversight

• Supervise, Coach and Train (internal) Case Management and Certified Peer Specialist team
• Attend and facilitate supervisions.
• Participate in the monthly Team meeting
• Manage Caseload assignments for other team members
• Acquire, demonstrate, and train staff and individuals in "best practice" housing knowledge for all eligible populations.

Qualifications

• Minimum Bachelors degree in human services field including social work, psychology or related field from an accredited institution.
• Two years of experience in the effective provision of direct or supervisory services related to housing or case management for individuals in mental health recovery.
• Three years of experience working with mental health consumers.
• Must be proficient in Microsoft Office Suite
• Experience in entering data and using Electronic Health Record.
• Valid driver's license
• State police clearance
• Child abuse clearance
• FBI clearance

Physical requirements

The Lead Tenant Services Coordinator will need to be able to be mobile to travel to participant apartments and have physical capability to do this. Walking and the ability to carry a laptop or other mobile devices, books, binders or other work items may be needed while traveling in the community.

Lifting Requirements

• Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to left, carry, push, pull or move objects (including self). Most work involves sitting majority of the time.

Reporting Relationships

This role will report to the Assistant Program Director. Case Managers and Certified Peer Specialists will report to this role.