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Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Key Responsibilities
Client Account Management
Act as the primary point of contact for all client-related matters, building and maintaining trusted, long-term relationships.
Clearly communicate the status of monthly and quarterly initiatives to clients and internal teams.
Ensure timely, high-quality delivery of services aligned with client goals and expectations.
Proactively address and resolve complex client requests or escalations.
Collaborate with Regional Operations to develop strategic plans tailored to client objectives.
Front-of-House & Mail Services Operations
Oversee day-to-day reception and mailroom operations across all client sites.
Provide hands-on support at front desk and mailroom functions as needed.
Manage administrative logistics, special projects, and facility-related tasks assigned by the client.
Identify and resolve operational and administrative issues to ensure efficient service delivery.
Team Management & Leadership
Supervise all on-site TMG personnel, including recruitment, onboarding, scheduling, and performance management.
Foster a high-performing team through coaching, mentoring, and conflict resolution.
Implement employee engagement initiatives to promote a positive and productive work environment.
Ensure team performance consistently meets or exceeds service-level agreements and client expectations.
Operational Flexibility
Travel between client locations as needed for operational support, team oversight, or client meetings.
Be available for overtime or alternate scheduling based on business demands.
Qualifications
3-5 years of experience in a supervisory or management role within administrative, mailroom, or client services operations.
Proven track record of managing client accounts and fostering strong business relationships.
Excellent communication and presentation skills, with the ability to influence at all organizational levels, including executive and C-suite.
Strong organizational, leadership, and problem-solving capabilities.
Ability to work independently and perform under pressure in a fast-paced environment.
Proficiency in Microsoft Office Suite; experience with mailroom and office equipment is a plus.
Bachelor's degree in a related field or equivalent professional experience.
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The Millennium Group
Jun 19, 2025