Mgr-Hospital Registration Operations
 Carle Health | |
$36.86 - $63.40 / hr
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 United States, Illinois, Urbana | |
 Jun 19, 2025 | |
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Overview
Manages the daily activities of Carle Foundation Hospital hospital registration, convenient care and ED Registration to ensure effective registrations/admissions and high quality customer service is being maintained. Improve/streamline revenue cycle activities for registration, eligibility verification and point of service collections to reduce denials and improve overall AR performance. Understands regulatory and third party payer guidelines for the Emergency Room visits, Inpatient and Outpatient admissions to ensure registration functions and staff remain in regulatory compliance. Reviews SVR (Staffing Variance Reporting) to ensure that budget guidelines are met, and to provide appropriate resources based on the department volumes and activities. Oversees training, education, and staff development by department supervisor, leads, and trainers. Promotes cross training and develops staff to enhance job function and responsibilities so that maximum flexibility and adaptability within the team is achieved. Coordinates and communicates process updates and flows with internal departments at Carle and external departments when necessary, to ensure that registrations have been completed prior to the patient's service date to increase patient satisfaction and ensure reimbursement to the organization. Takes an active role in denials reduction efforts, timely filing expectations for registration and authorization claim error resolution, and serves as a SME (Subject Matter Expert) for Revenue Cycle operations for registration, eligibility and collections. Qualifications Certifications: Certified Healthcare Access Manager (CHAM) within 2 years - National Association of Healthcare Access Management (NAHAM), Education: Bachelor's Degree: Related Field; Bachelor's Degree: Healthcare Administration, Work Experience: Leadership Responsibilities Continuously streamlines processes/systems to achieve maximum efficiency, effectiveness and outcomes Ensures that all employees are properly oriented and trained in operations and equipment, annual competencies and certifications, licensures and education requirements are correct and/or fulfilled. Ensures the accuracy and completeness of patient information entered into the system(s) Maintains payroll to ensure accuracy of labor hours. Enforces various organizational policies consistently Manages daily activities of Carle Foundation Hospital hospital registration, convenient care and ED Registration departments to ensure quality and quantity of work is maintained, and information with ordering and performing departments regarding patient registrations and eligibility is properly communicated in a timely manner Operates departments in a cost-effective manner by monitoring labor hours, supply expenses, and volumes. Ensures adequate staffing levels are maintained to provide timely patient service and submission of authorizations Performs department audits to identify registration and eligibility errors and provides continuous written and verbal feedback to staff and management regarding audit outcomes (Add) Reviews status of work queues on a daily, or more frequent basis, to ensure they remain current Assigns and delegates tasks as needed Works closely with ED, Inpatient and Outpatient leadership, ASC's (Ambulatory Surgical Centers) leadership, Revenue Cycle leadership, Patient Financial Services, Inpatient Case Coordination services, Information Technology, Payor Contracting. Facilitates and communicates necessary changes to department leadership to improve processes. Ensures high level of patient service provided by all areas of responsibility. Assists staff with patient service and insurance issues, utilizing Payer Contracting and Insurance Payer Representatives when needed Maintains active involvement with all regulatory compliance functions by maintaining up to date working knowledge of latest healthcare trends in registration, insurance verification and benefits, collections, reimbursement, claims denials, and hospital/clinical management Identifies, discusses, plans and implements processes that align with state and government regulations as needed Monitor and analyze workflows and processes to ensure that operations - e.g. registration, authorization, financial counseling, pre-service estimations and collections, and all other Patient Access Function are delivering the best outcomes for patients and the organization Lead employees in The Carle Experience with accountability of expectations by mentoring, coaching, discipline, etc. Perform audits to identify authorization errors while providing feedback to employees (i.e. WQ audits, documentation audits, Voicecert/Pixcert audits, WQ audits) Interview, hire, and onboard new employees with the assistance of department supervisors and peer interviewers, with a 90 day process as well as evaluations for new / existing employees Adhere to all leadership expectations of the Carle Experience through rounding, AIDET audits, Patient Experience scores, as well as benchmarking and 90 day action plans About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Compensation and Benefits The compensation range for this position is $36.86per hour - $63.4per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits. | |