Human Resources Shared Service Specialist

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

SUMMARY: The HR Shared Services Specialist (HRSSS) provides employee experience focused, responsive and consistent HR services to managers, employees and stakeholders. The HRSSS operates as the first point of contact for all HR-related questions and supports employee life-cycle processes, programs and policies.

Location: Minnesota Building (338 NW 5th Ave, Portland, OR 97209)

Hybrid: Expected in office Tues/Weds/Thurs WFH M and Fri most weeks

Schedule: M-F 8am to 5pm

Salary: $27.04-$35.15/hr.

DESCRIPTION OF DUTIES:

• Provide day-to-day support to employee and manager populations on a vast array of HR-related inquiries, emails and cases leveraging our HR Central ticketing system.
• Serve as front-line support for employee life cycle processes and programs, with consistency.
• Perform day-to-day administrative functions that may include front desk and office support.
• Take ownership of inquiries ensuring accurate, prompt and consistent resolution or redistribution by following established channels and exceeding expectations of a positive employee experience.
• Work with new hires and transfers through the onboarding process to ensure new hire paperwork is complete as well as pre-employment screenings & gathering of appropriate documents.
• Provide continuous status updates, guidance and information to all levels of employees, key functional partners and peers within the HR function to ensure case resolution.
• Deliver a positive, professional, customer orientated experience with follow- through, attention to detail and resourcefulness.
• Maintain superior knowledge of HRSS resources, business processes and standard operating procedure.
• Ensure HR data is entered timely and accurately in Ultimate Software, including support of electronic files, reporting and audit activities, ensuring data integrity, confidentiality and Sarbanes Oxley compliance
• Provide support for other HR programs including but not limited to Health & Wellness Benefits, Leave of Absence, Learning and Development, Recruiting, Safety and Risk, and Employee and Labor Relations as assigned.
• Collaborate with other HR teams for alignment and knowledge sharing.
• Partner with other internal departments such as Payroll, Finance, and IT Services to ensure data accuracy and drive employee experience through continuous improvement
• Support the ongoing development and improvements of employee and manger resources to provide self-service opportunities
• Educate employees and managers on HR resources available to them and encourage the use self-service tools such as the HR Portal, UKG Self-Service and other systems as appropriate
• Perform Learning Management System administrative duties
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator
• Perform other duties as assigned

SKILLS AND ABILITIES:

• Organizational skills; ability to prioritize and meet deadlines.
• Excellent verbal, written and interpersonal communication skills required
• Comfort communicating with and supporting employees at all levels of the organization
• Ability to work effectively in high-pressure situations and maintain confidential and highly sensitive information
• Proficiency in balancing numerous tasks and priorities while meeting deadlines/SLAs is required
• Proficiency in MS Office (Outlook/Word/Excel/PowerPoint) required Ability to work independently.
• Ability to work as a team member.

MINIMUM QUALIFICATIONS:

• High school diploma or GED. Human Resource Management degree or certificate preferred.
• Minimum 2 years of HR experience, preferably in various HR disciplines.
• Experience in an HR Shared Services/centralized customer service environment highly preferred.
• Proficiency in UKG Software or comparable Human Resource Information System.
• Must pass a pre-employment drug screen and background check.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat each individual with respect and dignity.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and ability to climb stairs several times a day

Benefits at Central City Concern offered to our employees!

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 paid Holidays + 2 Personal Holidays
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.