Systems Engineer

We're looking for a highly strategic and technically adept Enterprise Systems Engineer to elevate our University's IT Service Management (ITSM) and Enterprise Service Management (ESM) capabilities. In this pivotal role within OIT's User Support/IT Service organization, you'll be an architect and innovator for our TeamDynamix (TDX) platform. This isn't just about configuration; you'll drive continuous improvement, leveraging scripting, data architecture, and system integrations to transform service delivery across our distributed IT, HR, and Financeteams. If you're a visionary Systems Engineer passionate about enterprise platform architecture, integration, and making a profound impact on a large organization, we invite you to lead the evolution of how our University delivers critical services.

Primary Responsibilities:

• Deliver scalable solutions using both low-code capabilities within the TeamDynamix platform and traditional development practices (e.g., scripting, API integrations, automation).
• Analyze business processes and system requirements to design and implement advanced workflows, forms, and automation.
• Build and maintain integrations with enterprise systems (e.g., JAMF, SCCM/MEMCM) using tools such as iPaaS (Boomi, TDX iPaaS), APIs, and custom scripts.
• Develop and execute testing and QA plans; evaluate deliverables for performance, security, and compliance.
• Troubleshoot and resolve technical issues across the TDX platform, data pipelines, and integrated systems.
• Contribute to long-term platform architecture and roadmap planning to support enterprise service expansion.

Required Qualifications (please document on resume):

• Bachelor's degree and at least four (4) years of related experience or master's degree plus at least two years of experience.
• Experience with no-code/low-code platforms for enterprise service or workflow automation.
• Skilled in system and data integration using APIs, webhooks, or scripting tools such as iPaaS, REST APIs, and SQL.
• Experience administering Windows servers in support of platform integrations, data jobs, or secure system operation.
• Exposure to ITIL or similar frameworks for IT Service Management (e.g., Incident, Problem, Request, Knowledge).
  

Preferred Qualifications (please document on resume, if applicable):

• Evaluate business and technical needs to develop scalable solutions using a mix of low-code & traditional platforms.
• Streamline workflows, integrate systems, and optimize performance to support business growth while ensuring strategic alignment.
• Experience writing scripts in one or more languages such as SQL, PowerShell, Python, or JavaScript.
• Experience with integration platforms such as Boomi or TeamDynamix iPaaS.
• Experience configuring ITSM or ESM platforms based on stakeholder needs and enterprise architecture standards.
• Experience working within an Agile or iterative development framework.
• Experience with endpoint management systems such as Microsoft SCCM/MEMCM or JAMF.

Pay Range: $85,000 - $110,000 annually; depending on education/qualifications/experience

Time Appointment Category: 75%-100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).