Sr Program Manager

Lutheran Social Service of Minnesota is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive, and Fun) and careers that challenge, energize, and reward employees. Consider joining us!

Job Summary:

The position of Senior Program Manager, Financial Counseling, will provide leadership for the services of Lutheran Social Service of Minnesota (LSS) Financial Counseling primarily relating to Financial Choice contracts and activities in one or more locations. The position will involve providing project/program management of our Financial Choice program, financial education, community outreach, marketing, and representing LSS Financial Counseling in the media along with internal/external partnerships.

Qualifications and Requirements:

• Bachelor's degree or equivalent experience.
• Minimum of four years related work experience in human services, financial industry, credit, or collections with two of the years with direct experience in credit counseling industry.
• Strong computer skills including ability to use internet, email, Microsoft Office products, and database applications.
• Critical thinking, analytical, and problem-solving skills.
• Assess performance and provide meaningful feedback and motivation.
• Sales skills such as effective communication, relationship building, customer services, and prospecting.
• Related counseling skills including empathy, listening, and clear verbal and written communication with diverse populations.
• Time management skills and good task prioritization ability.
• Strong interpersonal skills with staff, clients, community, and professional contacts.
• Negotiation and conflict resolution skills when working with clients, creditors, vendors, staff, and partners.
• Knowledge of consumer credit trends and laws, National Foundation for Credit Counseling standards and state of Minnesota debt probate and credit regulations when working with and recommending actions to clients.
• Knowledge of financial industry complexity including banking, mortgage, consumer lending, and alternative banking.

Lutheran Social Service of Minnesota is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.