Customer Care Representative I

Customer Care Representative, Human Resources

We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states:

• East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia

• Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin

• West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming
  

****Only applicants from locations above will be considered. ****

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - Be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Does this describe you?

• Strong empathy skills and enjoy helping others.
• Are passionate about mastering complex information in a short period of time.
• Enjoy solving problems and thinking outside the box.
• Clear and concise communication skills (verbal and written) while employing active listening techniques, demonstrating passion to provide the highest level of customer care andsatisfaction.
• Proficient in navigating dynamic and rapidly evolving work environments.
• Use several computer applications at once while assisting a customer.
• Passion for constant development and growth by seeking to learn new skills and improve existing knowledge.
• Strong sense of integrity

Then this role is for you!You bring the experience, and we have the training covered!

Required Experience:

• High School diploma or equivalent and3 years of customer service experience

Preferred Experience:

• Customer Service Experience in one of these industries is preferred: Retail, Food Services/Restaurant, Sales, Hospitality

What it means to Be Alight

Customer Care Representatives support customers through moments that matter in their work and life. Whether it is helping parents enroll their newborn baby into health coverage, or supporting someone through their retirement benefit elections, you will be caring for our customers' meaningful life moments.

Your day-to-day interactions include educating and advocating for our customers about their employer provided benefits such as:

• Health and wellness
• 401(k) retirement savings plans
• Pension plans
• Leaves of absence
• Payroll
• System navigation

Every day will look a bit different, and you will support these moments by meeting these key components:

• Connection: We're committed to nurturing strong and lasting relationships through every interaction.
  • Striving to build strong, impactful relationships with our customers across all communication platforms-whether it's voice, chat, web tickets, or appointments-to effectively address their work/life needs and guide them through significant life choices.
• Increasing Customer Satisfaction: You will have a chance to make a real impact on the lives of our customers every day!
  • Your role encompasses dynamic investigative work and continuous case management, ensuring accurate and up-to-date records. Our goal is to delight customers by skillfully solving complex issues with empathy and dedication, ensuring not just satisfaction, but genuine happiness with our service.
• Reducing Customer Effort: This role is pivotal in ensuring that our customers feel supported and valued, getting their issues resolved with minimal effort on their part.
  • You'll be the hero our customers rely on by combining technical knowledge, communication, and teamwork skills to make them feel appreciated and taken care of by swiftly solving their concerns.

Our commitment to you

We offer programs and plans for a healthy mind, body, wallet, and life because it's important our benefits care for the whole person.

• A full Benefits Package, after your first 90 days of employment.
• Health, Dental, Vision, Life Insurance and more.
• A 401k plan that includes a corporate match.
• Eligible for a quarterly bonus
• Paid Time Off
  • Three weeks (15 days) of paid vacation per calendar year (Amount increases based on years of service)
  • Ten paid holidays per calendar year
  • Seven paid wellness days per calendar year

• Employee discounts: Perks at work
• Wellbeing programs
• Tuition reimbursement (Subject to approval)
• Career Development & Growth
  • We provide continuous training, coaching and development. We reward and encourage you to own your own development.

Work from home? Sure! Here's how to make it happen.

• Dedicated workspace
  • Your workspace should be free of noise, distractions, and interruptions during your normal work/business hours.
• Logging In/Out (Attendance/ Tardiness)
  • Work at Home colleagues are expected to maintain acceptable attendance. Daily attendance is tracked and determined by phone Log-in/Log-out data.
  • You must notify your manager if you will be away from your home office for long periods of time. Ex. Doctor appointments, etc.
• Dependent Care/Home Schooling Arrangements
  • Working from home is not intended to be utilized to provide care for others on a regular basis or to provide time for home schooling on a continuous basis (e.g., childcare, eldercare, etc.).
• On-site/Location Scheduling
  • You may be required to be in the office upon request.
  • Commuting and other related costs are not reimbursable.
  • If Alight offices are closed for bad weather, you are expected to continue working from home unless it poses a safety risk.
• Internet Speed
  • Minimum internet download speed of 200Mbps, and at least 50 Mbps upload speed is desirable for a single user.

Love what you read?

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Click apply!

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.