Healthcare Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Glendale
Jun 13, 2025
Job Title: Campus Support - Customer Service Representative (CSR) Location: Glendale, CA (100% onsite) Schedule: Monday-Friday, with Saturday availability required for the first 2 months Additional Hours: * 2 Saturdays/month: 8:00 AM - 12:30 PM * 1 Sunday/month: 8:00 AM - 12:30 PM * (Weekend hours are in addition to the regular 40-hour work week) Contract: Special Project \| 4-5 months \| with potential for FTE role Compensation: $21/hr About the Company: One of Southern California's largest physician-led healthcare networks. We are committed to delivering coordinated, high-quality care and supporting our teams with innovative solutions and a collaborative work environment. Position Summary: We are seeking a proactive and detail-oriented Healthcare CSR to join our Glendale-based team for a special project. This role supports campus medical resources, patients, and affiliated providers by managing outbound communications and coordinating care-related tasks. Ideal for candidates with strong customer service and administrative skills, especially in healthcare or call center settings. Key Responsibilities: * Make outbound calls to patients to confirm pharmacy refills, schedule annual wellness visits, and conduct ER outreach for high-utilization patients. * Support new authorization processes and assist with additional projects as assigned by leadership. * Coordinate with internal departments and providers to ensure timely and accurate communication. * Use Excel to manage and track data; must be comfortable with basic functions such as filtering, copying, and pasting. * Assist with benefit verification, insurance authorizations, and data entry tasks. * Provide excellent customer service in a fast-paced, team-oriented environment. Essential Duties: * Route inbound calls to appropriate resources or assist directly with scheduling, patient education, and portal support. * Organize mailings for ER follow-ups, OB welcome packets, and portal activations. * Communicate effectively with patients, providers, and internal teams. * Support enrollment, marketing, and provider transition efforts as needed. * Maintain professionalism and adhere to company policies regarding attendance, punctuality, and conduct Qualifications: * Entry-level to intermediate experience in healthcare customer service or administrative support. * Strong communication and organizational skills. * Proficiency in Microsoft Excel and data entry. * Familiarity with insurance verification and prior authorization processes is a plus. * Bilingual (Spanish) skills are a bonus but not required. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Glendale,CA. Application Deadline This position is anticipated to close on Jun 18, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.