Information Technology Support Specialist

At Trident Systems, we believe that strong engineering principles are fundamental to driving innovation and solving complex problems. We promote a culture characterized by rigorous engineering practices and a commitment to continuous improvement. This is achieved by leveraging our organization's collective expertise through collaborative development processes, which include thorough design and peer reviews. We can deliver innovative, high-performance solutions that meet our customers' evolving requirements by integrating our specialized knowledge in aerospace electronic systems with appropriately scaled development methodologies.

We are a mission partner supporting DoD, Intelligence Community, and Civil space customers. We develop complex, radiation effects mitigated, designs that balance competing requirements in modern space programs, delivering cutting-edge solutions that enable our customers to achieve more in space.

Position Summary

The IT Support Specialist (internal level "A") is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role involves responding to queries via phone, email, or in-person, diagnosing problems, and guiding users through step-by-step solutions. The specialist maintains detailed records of issues and resolutions, escalates complex problems to higher-level support when necessary, and ensures timely follow-up to guarantee user satisfaction. Strong communication, problem-solving skills, and a customer-service orientation are essential for success in this role, along with a solid understanding of computer systems, mobile devices, and various software applications.

Duties and Responsibilities

• Rely on and adhere to pre-established processes and guidelines to perform the functions of the job
• Setup, configure, and install laptops, desktop PCs, and related software
• Investigate hardware problems and perform system hardware/software repairs
• Identify, research, and resolve technical problems related to various applications
• Respond to telephone calls, emails, and personnel requests for technical support
• Document, track, and monitor problems to ensure a timely resolution
• Operate and maintain audio/video systems operations.
• Maintain hardware & software inventory and IT-related equipment such as printers and copiers
• Manage workstation updates to the system and ensure that the system is functioning properly after updates have been installed
• Work with vendor support for warranty repairs and issue resolution
• Add or remove user accounts and password resets in an Active Directory Domain and Office 365 GCC High Environment
• Maintain backups and media inventory
• Escalate problems when appropriate
• Support emerging and evolving technologies (desktops, laptops, smartphones, tablets, and other handheld devices
• Log all service requests into the Trident Helpdesk Ticketing System
• Create and maintain high-quality documentation of all relevant specifications, systems, and procedures
• Create or terminate user accounts and password resets in an Active Directory Domain Environment
• Comply with all applicable laws pertaining to IT security, including but not limited to report immediately any child pornography discovered on electronic and information technology equipment
• Work as a team player, be innovative, and proactive in coming up with resolutions to problems
• Ability to support travel or off-site work, as needed. Supporting end user in both Chantilly and Fairfax location.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma or equivalent
• 0-3 years of prior relevant experience
• Excellent understanding of related hardware and software, including server applications, networking environments, firewalls, Internet applications, etc.
• Must be able to set priorities, multitask, and work independently.
• Excellent communication skills are required.
• Ability to work well in a team environment as well as independently.
• Demonstrate resourcefulness and creativity to resolve issues.
• Strong documentation and research skills.
• Professional maturity to operate independently without constant supervision.
• Self-confidence to present own ideas and perspectives to management.
• Ability to interact effectively with people at every level of the organization

Preferred Qualifications

• Bachelors degree in a relevant field
• Network + and A+ certifications

Benefits

Hired applicants may be eligible for benefits including but not limited to:

• Health benefits
  1. Medical
  2. Dental
  3. Vision
  4. Basic life with AD&D
  5. Short term disability
  6. Long term disability
  7. Ancillary (Voluntary life with AD&D, accident, critical illness, hospital, and pet)
  8. Spending accounts (HSA, FSA, and DCFSA)
• Paid time off
• Holidays
• 401(k) (including automatic company contribution)
• Tuition reimbursement
• Leaves (Parental, pregnancy, and military)
• Potential annual bonus

Trident Systems reserves the right to change or assign other duties to this position.

Trident Systems is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To request reasonable accommodation to participate in the job application or interview process, please contact recruiting@tridsys.com.

Pay Transparency: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)