Director, Field Analytics

Job Description

Job Description

As the Director, Field Analytics, you will be responsible for creating and implementing strategies to ensure effective field performance analytics for the Pain Business Unit to support a new product launch and upcoming product indications. This role reports to the Sr. Director Commercial Operations in North America GIACO (Global Insights Analytics & Commercial Operations). This role will support strategy, design, roadmap planning, delivery, and adoption of all analytics across all field roles within the Strategic Customer Engagement Team including Field Account Managers, Regional/Area Managers, Strategic Account Leads, and Virtual Field Representatives. This role will also serve as a critical team member for the Business Unit Analytical Support team and be able to effectively analyze data sources across prescription data sources (Hospital/Retail/Claims), field activity, and related channels as well as be a strong communicator to the business unit leadership on findings and recommendations based on analyses.

This role will work closely with all members of the Pain Business Unit, fostering teamwork and collaboration across areas such as Market Access, Marketing, Forecasting, and Marketing Science. This role will also be a critical member of the North America Commercial Operations team, working closely with Incentive Compensation, Targeting & Alignments, Data Management, and Field Operations to ensure a seamless experience for the field user and cross-functional insights. This is a hands-on role and will require both strategic and tactical experience and strong business/technical acumen in pharmaceutical sales and sales operations functions.

Key responsibilities will include and are not limited to the following:

Analytical Excellence:

• Serve as the point person for all field reporting business needs, system requirements, and overseeing of development for field, field management, and HQ users.
• Work closely with IT team and vendor service companies to create roadmaps, timelines, and deployment plans.
• Develop mock-ups and also support system development where needed for PowerBI application updates and enhancements
• Conduct Adhoc analysis for BU and field leadership to support business questions and recommendations for early launch findings and refinements
• Understand data warehouse models and work with internal team members to utilize data for reporting and Adhoc analysis as well as recommend best practices and optimizations for data use with DTE
• Create behavioral "day in the life" case studies to ensure all field teams are optimizing systems and expected usage to support customer management, data and field reporting, IC plans and reports, field systems, and field operational resources across all field roles and levels.
• Work with Data Management, IT, and other internal stakeholder to ensure proper data definitions, business rules, and data warehouse structure and support model are optimized to allow for ongoing/Adhoc analytics needs.
• Monitor field performance, inquiries, KPIs, and business leader feedback to identify areas of opportunity for refresher or additional trainings and communications to instill good business practices and strong knowledge of all field operational systems, data, and processes.

Commercial Operational Excellence:

• Act as liaison with the Commercial Operations functions to ensure deliverables, timelines, and field deployment planning is incorporated into field sales team planning to ensure proper field expectation setting, functional delivery, and delivery excellence.
• Identify risks, potential barriers, or issues to Commercial Operations functional leaders and propose solutions based on field feedback or KPI observations to optimize field efficiencies and innovations.
• Work with sales leaders to identify gaps in field buy-in, accountability, or performance need to be addressed and work with sales leadership to support needed resources, knowledge-gaps, or coaching opportunities.

Qualifications & Required Skills:

• Bachelor's Degree and 10+ years in a pharmaceutical analytics role
• 5+ years of experience delivering complex analytics for product launches within the pharma industry, including support of brand planning, field strategy/sizing, channel optimization, field performance reporting, and Adhoc requests to support business planning and refinements
• Ability to perform hands-on analytics in snowflake data warehouse and PowerBI analytics tools
• Ability to effectively communicate results and complex data insights to brand and business unit leadership
• Proficient in pharmaceutical sales roles in a complex selling environments across IDNs, Institutions, HCPs, Virtual Sales, and Non-Personal Promotion activities.
• High business and technical acumen in pharmaceutical sales operations including CRM, customer data management, sales data (Retail/Institution), field reporting, and inventive compensation.
• Strong project management and planning skills for deploying new systems or enhancements in sales operations activities.
• Demonstrated experience in understanding, facilitating, and communicating with field sales teams and field sales leadership to drive high field adoption and field performance in understanding and utilizing operational functions, identifying areas for improvement, and measuring field impact.
• Ability to manage internal partners and external vendors in delivery of required resource creation or field support delivery.
• Proven leadership, team management skills and collaboration with internal team members
• Strong understanding of the life sciences industry

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com