Social Services Coordinator

Position Summary

The Salvation Army Northern Division Lakewood Corps is committed to "Doing the Most Good" by providing holistic, person-centered services to individuals and families. In addition to worship services and pastoral care, services include support with food, clothing, utilities, rent, securing housing, and both short- and long-term case management, as well as connections to community partners.

The Social Services Coordinator delivers direct emergency assistance and long-term case management, primarily through the Pathway of Hope (POH) initiative. This program focuses on empowering participants to overcome barriers, break the cycle of crisis, and achieve long-term stability.

Wage Range: $19.65 - $25.88/hour

Location: 2080 Woodlynn Ave, Maplewood, MN 55109

Essential Functions (approximate time spent)

• Direct Assistance (30%): Provide participants with direct support, including access to resources such as food shelf services, Heatshare, and vouchers.
• Case Management (30%): Deliver strength-based, person-centered case management using a holistic approach. Develop and implement service plans, monitor progress, and support participants - including those enrolled in POH - in achieving self-sufficiency goals.
• Participant Information Management (15%): Maintain accurate and up-to-date case files and database records. Ensure timely and accurate documentation of case notes, assessments, and progress.
• Education Facilitation (10%): Facilitate individual and group sessions on topics such as life skills, financial literacy, and personal development. Adapt content to participant needs.
• Participant Recruitment (5%): Recruit eligible participants for POH and Corps programming.
• Community and Organizational Engagement (5%): Support and promote The Salvation Army and POH goals through collaboration with colleagues and participation in community events and activities.
• Seasonal and Event Collaboration (5%): Assist with seasonal and special events.

Education and Experience

• Associate degree in a relevant field preferred; a combination of education and experience may be considered in lieu of a degree.
• If the degree is in social work, state board licensure is required.
• Prior experience in social services is required.
• Experience with long-term case management is preferred.
• Must successfully pass all required background checks. A valid driver's license and acceptable driving record (MVR) are required.

Competencies

• Strong interpersonal and communication skills.
• Excellent organizational skills with attention to detail.
• Ability to maintain confidentiality with integrity and professionalism.
• Demonstrate honesty, diligence, and a strong work ethic.
• Proficient in Microsoft Office, databases, and general PC use.

Working Conditions

• Primarily sedentary, involving extended periods of sitting and computer use.
• Occasionally lift up to 20 pounds.
• Professional work environment, not eligible for a hybrid, remote-friendly work arrangement.
• Requires clear and effective communication with colleagues, participants, and community members.

Supervisory Responsibilities

• None.

Travel Requirements

• Local travel using agency vehicle to attend participant and community meetings in support of the mission.

Other Duties

• All employees acknowledge that The Salvation Army is a church and agree to support its mission.
• This job description is not all-inclusive; duties and responsibilities may be assigned or adjusted by the supervisor as needed.