Customer Quality Engineer II

Who We Are

At CPC (Colder Products Company), we're not just connecting fluid lines - we're connecting people, ideas, and possibilities. For nearly 50 years, we've been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets.

But what sets us apart? Our people.

We're a team of problem-solvers, innovators, and forward-thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we're growing fast, and we want you to grow with us!

Your Role

Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Quality Engineer II, you'll be at the forefront of shaping our organization's success. This isn't just a job - it's a career move where you'll thrive, learn, and enjoy coming to work.

Responsibilities:

• Coordinate responses to product quality customer complaints:
  • Own assigned customer complaint cases.
  • Issue initial report to customer with investigation plan and seeking any needed additional information.
  • Prioritize customer complaint cases and trends
  • Verify product defect claim being made by the customer.
  • Determine appropriate action for customer complaint processing based upon claim verification
  • Partner with other functional groups to implement corrective actions as needed.
• Maintain all records and documentation of complaint investigations.
• Write complaint preliminary and final reports to be sent to the customer
• Partner with sales/marketing team to resolve customer inquiries.
• Work with customers and CPC cross functional teams to ensure system-wide response to customer needs.
• Authors and maintains quality policies for customer quality complaints
• Ensures customer quality complaint processes functions effectively and meets KPI goals.
• Functional supervision of technicians for processing of customer complaints.
• Partners with our supplier quality engineering team to resolve supplier-related issues.
• Support of external audits including customer and ISO certification audits.
• Develops and improves inspection plans/methods for new or existing processes.
• Support efforts to evaluate, manage and improve measured Quality performance throughout CPC.
• Keeps current in the field with internal and external education and training.
• Adheres to all safety regulations.
• Demonstrates support of CPC core values.
• Performs other job duties as assigned to meet business needs.

Qualifications:

• Bachelor's degree in engineering or equivalent technical field.
• Minimum 3 years' experience in quality, manufacturing, or continuation engineering roles (1 year for master's degree).
• Understanding of up-to-date quality theories, methods and approaches, including ISO9001:2015
• Experience working with data and statistical analysis software.
• Passion for improvement and drive for change to meet customer needs.
• Experience with automation assembly processes.
• Good communication skills.
• Experience with problem solving tools.
• Experience with Excel, Microsoft, statistical Software.
• This role may require 10% of travel domestically. Candidates should be comfortable with occasional travel as needed to support business objectives.

Why You'll Love Working Here

Our Culture

At CPC, our people aren't just employees, they're the driving force behind our success. We've built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It's not just us saying it; CPC has been recognized as a Top Workplace 4x in the past 5 years, because we genuinely care about our employees' growth, well-being, and success. This isn't just a workplace; it's a community where you'll feel valued, empowered, and inspired to do your best work every day.

Growth & Development

We invest in you. Whether you're looking to expand your skills, take on new challenges, or advance your career, we're here to support you. We offer:

• Mentorship, hands-on training, and career development opportunities to help you reach your full potential.
• Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
• A Co-Op and intern program in partnership with several universities for hands-on industry experience.
• Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition.

Because when you succeed, we all succeed.

Work/Life Balance

We get it - work is important, but so is life outside of it. That's why CPC ensures you have the time and flexibility to live, recharge, and give back. Our programs include:

• Multiple paid-time off programs, including PTO, company-paid holidays, bereavement leave, and paid volunteer time to support causes you care about.
• Paid Parental Leave so you can focus on what matters most.
• Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being.

We believe that a balanced, fulfilled team creates the best workplace.

Benefits & Compensation

At CPC, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including but not limited to:

• Health & Wellness:
  • Comprehensive Medical, Dental, Vision coverage starting day one for you and your family.
  • Health Savings Account (HSA) contributions for eligible plans.
  • Company-paid Long-Term & Short-Term Disability and Life Insurance for added security.
  • Onsite gym & wellness programs to help stay active and healthy.
• Financial Benefits:
  • 401k plan with automatic employer contributions starting on day one, plus profit-sharing to invest in your future.
  • Referral bonuses - get rewarded for connecting talented friends and family to CPC job openings.
• Salary:$80,000.00- $95,000.00/Bi-Weekly
  • This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position.
• Bonus Eligibility:No

Join Us

If you're ready to be part of an innovative team that values connection and collaboration, we want to hear from you!

We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in:Americas : United States : Minnesota : Roseville

Sub Division:Quality

Job Requisition ID:61528

Job Function: Quality & Continous Improvement

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