Administrative Assistant: III (Senior)

Job Title: Administrative Assistant

Duration: 3+ months contract with possible extension

Location: Avon, CT 06001

Pay Rate: $22.00 - $24.13 per hour on W2

Job Description:

SUMMARY

Job title: RSS

Contract duration: 3+ months contract

Location address: Avon, CT 06001

The Regional Support Specialist (RSS) provides critical administrative, operational, and customer service support to our branch offices, leaders, and agents.

The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration, and customer service.

This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.

Responsibilities:

Office Organization

• In collaboration with our facilities and IT partners, ensure all items in the office remain in working order
• Ensure needed office supplies are sufficiently stocked and organized, mail is distributed
• Greet and direct agents/customers as needed

Agent Support

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
• Support Agents with any technology, process, or operationally related questions
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Work with Agent Onboarding Team as needed to support agent onboarding process

Transaction Support

• Ensure our agents' transactions are efficiently and accurately processed- commission payments are timely and adjustments are avoided
• Scan physical checks as needed
• Point of contact as needed for following up on missing documentation or escalation of transactional issues
• Database entry and updates - MLS, Transaction Manager
• Ensure our agent's transactions are complete for compliance, commission payments are timely and adjustments are avoided
• Systems review of Trident and transaction manager, issue resolutions submitted through OnBase

Branch Leader Support

• Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations, and supporting office culture

Social Media and Marketing Support -

• Assist real estate agents with their social media and marketing efforts, including creating and scheduling posts, and providing guidance on best practices
• Maintain the office's social media presence by regularly updating content and engaging with followers
• Collaborate with agents to develop marketing materials and campaigns to promote their listings and services
• Monitor social media analytics to track the effectiveness of marketing efforts and suggest improvements

Regional Support and Flexibility

• Demonstrate regional support and flexibility by covering multiple offices as needed, ensuring consistent and reliable service across the region

Minimum Qualifications:

• 1 or more years customer service experience preferred; Prior Real Estate office experience preferred
• Strong written and verbal communication skills
• Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software
• Proficiency with MS Office
• Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams
• Customer focused, delivery oriented, ability to multi-task
• Willingness to be "nimble" and adjust priorities as needed
• Ability to travel to additional offices in the region on an as needed basis

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.