Spa Coordinator

Summary Objective:

Spa Coordinators are responsible for creating a positive and relaxing spa experience under the Spa Director and with the support of the Spa Team. This experience includes answering phones, scheduling spa services, greeting all customers, assisting with inquiries, and processing point of sale transactions for all products, always exceeding expectations. This role requires enthusiasm and professionalism, while multitasking. It is not uncommon to have calls and guests needing assistance simultaneously.

Essential Functions:

• Deliver the Ultimate Beauty Experience to Every Guest, Every Time
• Facilitate day-to-day spa management by booking services
• Answer phone calls, respond to inquiries, and refer services
• Warmly greet clients upon arrival/departure
• Keep spa clean, stocked, and organized

Job Responsibilities:

• Ability market/promote products and services
• Be well informed on our products, services, packages
• Ensure that any waivers or consent forms are signed by client
• Inform spa professionals about daily schedules
• Maintain and report schedule efficiently
• Handle payments efficiently and accurately
• Orient guests to the spa facility
• Monitor inventory of products, supplies, and equipment
• Notify spa director about inventory needs, equipment issues, etc.
• Attend all required meetings and trainings
• Understand and follow employee standards of conduct and ethics
• Uphold club building, facilities, service, program, and emergency procedures
• Assume other duties as assigned
• Work mornings, evenings, and weekends as necessary

Required Knowledge, Skills & Abilities:

• Excellent verbal and nonverbal communication skills
• Excellent communication skills and attention to detail
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Desire to assist others and orient guests to the spa facility
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Willingness to work flexible hours
• Knowledge of basic math and cash handling procedures
• Basic computer skills (MS Office, email, MS Windows)

Required Experience, Education & Certifications:

• High school diploma or GED preferred

Employee Benefits:

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off

Relocation:Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

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