|
General Summary of Position
Assists customers with the creation of service requests in the hospital in which they are located. Assists customers with questions regarding computer technology (hardware and software) as well as facilitation of issues and problems. Assists with the design, implementation, and maintenance of local administrative, financial, and clinical applications. Helps define requirements, process and use documentation, product testing, product troubleshooting, product upgrades, and report development. Primary Duties and Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Conducts and manages the requirement analysis, functional specification definition and design processes, and implementation and testing of enhancements. Coordinates technical Information Systems associates and user departments.Coordinates and manages the necessary resources and schedules for applications training.Coordinates and manages vendor resources in the implementation of new software, and/or application upgrades and enhancements.Coordinates the development of user and application support documentation to facilitate optimal use of applications. Facilitates and develops updates to support documentation in designated documentation repositories. Ensures support documentation is consistent with service line processes.Demonstrates ability to align presentation tools with the audience to ensure and enhance effective communication. Actively participates in and facilitates meetings, committees, or multidisciplinary quality and service improvement teams in support of department activities.Demonstrates extensive experience in the current technology, trends, and developments in the healthcare industry in order to serve as a resource for the IS department and customers.Demonstrates facilitator skills to ensure everyone hears, sees, and understands what is presented.Develops ad hoc and standard reports using system report writer or other tools to meet customer needs. Assists and guides users in developing ad hoc reports. Trains associates in report development.Develops test scenarios and test plans. Performs the testing of software updates/fixes and routine maintenance. Validates that systems operate and perform properly through user testing after system changes are made.Expert in the use of IS one-stop and ASAP; assists customers with navigating through request processes. Assists customers and vendors by addressing information needs related to software performance and requests. Manages requests by executive staff. Manages IS portion of hospital requests. Maintains cordial relationships with other IS management and staff.Implements application improvements, enhancements, updates and modifications.Manages application database(s). Ensures quality maintenance of data dictionaries and master files. Monitors file size and integrity. Administers database design and development as appropriate. Responsible for the periodic reviews of software with customers and vendors to evaluate software utilization and effectiveness. Trains associates in maintenance procedures.Manages problem analysis and resolution in support of decisions and planning within the application service line. Analyzes the impact of application modules on departments. Develops solutions to meet project objectives. Coordinates vendors, Information Services associates, and users in troubleshooting problems and resolving software or procedural issues.Manages project tasks related to project work plans, resource plans, schedules, administrative reports, and acceptance criteria in accordance with standard project guidelines set forth by the PMO.
Minimum Qualifications
Education
- Bachelor's degree in Computer Science; or, an equivalent combination of education and technical experience required
Experience
- 5-7 years 6 years of progressively more responsible job-related experience, preferably in an IS/healthcare environment required
Licenses and Certifications
- No special certification, registration or licensure required
Knowledge, Skills, and Abilities
- High-level problem-solving skills to be used to resolve difficult human, technical, clinical, or administrative problems within a technical environment.
- Ability to gain internal contacts necessary to effectively advise, consult or counsel others to gain cooperation and acceptance of ideas or actions.
- Excellent verbal and written communication skills.
- Must be willing to carry a pager/cell phone and be available for 24 x 7 on-call support to include weekdays, evenings, weekends, and holidays. Frequency of rotation will vary depending on need/size of department.
This position has a hiring range of $80,995 - $152,027
|
MedStar Health
Jun 11, 2025