TM Application Support Lead

Western Alliance Bancorporation
dental insurance, tuition assistance, 401(k)
United States, Arizona, Phoenix
Jun 10, 2025
Job Title: TM Application Support Lead Location: CityScape What you'll do: As a TM Application Support Lead you'll be responsible for supporting all payment and deposit operations products and services. You'll work across the organization to respond to escalated cases in a timely manner providing accurate analysis, adhering to service level agreements, and providing high levels of support to the analysts on your team and cross departmentally. In this role you'll also work highly time sensitive production support cases, including cases with high visibility to senior leaders, to identify, assess, and restore service to production incidents. Additionally, you'll lead special projects, develop training material, and serve as a cross-departmental liaison to our partner teams. You'll assist the TM Applications Support Supervisor with scheduling for on-call rotations and queue management and in depth analysis of operational responsibilities of the team to develop the team and the scope of the teams responsibility. Support your team's analysts and management by responding to escalated support cases, issue resolution, and performing user acceptance testing on new releases. Troubleshoot vendor supported and internally hosted applications and engage with correct departmental/vendor resources to lead resolution of complex issues. Provide level 2 support for internal departments across all support applications. Lead special projects relative to gathering data, special reporting, etc. for management, audit and other departments. Partner with Product, Marketing, and Training departments to communicate product information to internal departments and customers. Troubleshoot internal and vendor hosted applications. Engage with correct departmental/vendor resources to assist with end user issue analysis and service restoration. Create and maintain logs for product issues, enhancements, defects, and testing of electronic banking applications and treasury management services. Perform and manage support queues, ensuring timely assignment and routing of production issues to the correct analyst or support group. Provide in depth reporting and analysis to management to help lead the improvement of operational efficiency. What you'll need: 5+ years of related experience in Branch Banking Operations or similar field. Bachelor's degree or equivalent experience required. Previous leadership experience preferred. Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Intermediate to advanced online banking applications experience preferred. Advanced speaking and writing communication skills. Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation