Business Systems Analyst (IT): II (Intermediate)

Genesis10 is seeking a Business Systems Analyst (IT): II (Intermediate) for a 3-month hybrid contract to hire position with a leading client in Columbus, OH.

Compensation: $35.00 - 41.00 per hour, W2.

Job Description:

This role focuses on supporting cloud-based services and applications used across the organization. The ideal candidate will have a strong understanding of cloud platforms, experience with business process documentation, and the ability to collaborate across technical and business teams to ensure smooth operations and continuous improvement. This role is critical in ensuring operational continuity, regulatory compliance, and the successful delivery of technology solutions within a highly regulated banking environment.

Responsibilities:

• Monitor vendor release notes and updates for potential business and regulatory impacts; document changes and coordinate with QA teams for regression testing.
• Develop subject matter expertise through internal knowledge sharing and vendor-provided training.
• Provide second-level support for business inquiries and incident resolution.
• Create and maintain comprehensive support documentation, including internal runbooks (SharePoint) and user-facing knowledge articles (ServiceNow).
• Define and implement business-as-usual (BAU) updates and enhancements in collaboration with testing and support teams.
• Establish and manage reporting processes to track usage volumes and ensure compliance with contractual limits.
• Execute build and configuration tasks for projects with clearly defined requirements.
• Manage user access for supported applications, including provisioning, deprovisioning, and periodic access reviews in line with security and compliance standards.

• Experience supporting enterprise cloud services such as DocuSign, Adobe Sign, and Box.com.
• Solid understanding of the Software Development Life Cycle (SDLC) and experience implementing technical business requirements.
• Familiarity with system integration concepts (e.g., APIs, schedulers).
• Strong organizational and multitasking skills.
• Experience gathering and documenting business and functional requirements.
• Excellent analytical, investigative, and communication skills.
• Knowledge of software delivery methodologies: Waterfall, Agile, and/or Scrum.
• Ability to proactively identify risks and drive resolution efforts.
• Proficiency in creating and interpreting technical documentation (e.g., process maps, BRDs, system diagrams, test plans).

• Familiarity with digital signature workflows and document lifecycle management.

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

Behavioral Health Platform

Medical, Dental, Vision

Health Savings Account

Voluntary Hospital Indemnity (Critical Illness & Accident)

Voluntary Term Life Insurance

401K

Sick Pay (for applicable states/municipalities)

Commuter Benefits (Dallas, NYC, SF)

Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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