Sr Issue Management Analyst (Remote)

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

The Issue Management Senior Analyst supports the execution and continuous improvement of the Enterprise Issue Management Program (IMP). This role is the primary point of contact for all issue management related activities, responsible for not only the Program adherence & execution, but tactical deployment within the Archer system in an efficient and effective manner.

This role focuses on the identification, classification, remediation, and reporting of issues across all business units and source groups. The analyst collaborates with Business Risk Leaders, Risk Operations, and other stakeholders to maintain data integrity within Archer and contributes to governance reporting and escalation routines.

This is a fully remote position. Applicants should reside in one the following states: Florida, Georgia, Alabama, North Carolina, South Carolina, Virginia, Texas or Colorado.

ESSENTIAL FUNCTIONS

• Track issue records throughout their lifecycle, including intake, classification, root cause analysis, corrective action planning, sustainability and validation.

• Partner with Business Risk Leaders (BRL's) and business units to apply consistent issue management standards and maintain timely updates to issue records.

• Provide guidance to issue owners and BRL's on Archer workflows and documentation expectations.

• Support training and awareness efforts related to the Issue Management Program and Archer system usage.

• Monitor timely closure of issues and corrective actions, confirming documentation meets internal standards to support sustainability and validation requirements.

• Maintain accurate and complete data within the Centralized Issue Management System (CIMS) in Archer.

• Conduct regular quality control reviews to identify data gaps, inconsistencies, or overdue items.

• Support the development and maintenance of Archer-based dashboards and reports for issue tracking and escalation.

• Prepare issue status reports, trend analyses, and other governance reports for senior leadership and governance committees such as Operational Risk Committee (ORC), Management Risk Committee (MRC) and Board Risk Committee (BRC).

• Aggregate issue data for enterprise-level risk reporting and escalate systemic control failures or regulatory concerns as directed.

• Continuously update skills by participating in professional training

• Seek opportunities to improve skills through cross-training offered by the Bank

• All other tasks, responsibilities or duties, as directed by management

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Strong analytical and organizational skills with high attention to detail and accuracy.

• Demonstrated ability to communicate complex ideas clearly and appropriately for executive, technical, and operational audiences.

• Excellent problem-solving skills and ability to translate ambiguous issues into actionable plans.

• Strong collaboration and relationship-building skills across all levels and functions.

• Self-motivated and adaptable, with the ability to manage multiple priorities in a dynamic environment.

• Extensive working knowledge of the financial services industry, products, and services

• Strong organizational skills or project management experience

• Effective written and verbal communication skills

• Ability to develop and maintain strong, collaborative relationships with mid to senior level management, other internal clients, peers, and audit.

Qualifications, Education, and Certification Requirements

• Education: Bachelor of Arts or Science in Finance/Accounting, Business, or related field

• Experience: 8+ years of experience with previous Risk Management and/or Internal Audit experience in banking preferred. Prior management and/or supervisory experience leading risk management programs.

• Certifications/Specific Knowledge: Strong computer skills (Microsoft Word, Excel, and PowerPoint). Experience with Governance Risk and Control (GRC) applications.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation; 40 hours of annual risk based training

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

For telecommuters or hybrid: Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

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